We are looking for an experienced Ecommerce Customer Support & Operations Executive to join our team.This role is specifically for candidates who have hands-on experience working with Shopify-based ecommerce stores and handling direct-to-customer online store operations.Key: We are only looking for candidates with Shopify ecommerce experience. Experience limited to Amazon, Flipkart, eBay, Meesho, Myntra or other marketplaces will not be considered relevant for this role.Key ResponsibilitiesHandle customer enquiries through email and live chatAssist customers with product information, order status, delivery, returns, refunds and warranty enquiriesManage and process orders through ShopifyReview customer orders and resolve order-related issuesCoordinate with warehouse, shipping and fulfilment teamsHandle order cancellations, returns, exchanges and refundsUpdate customer and order information in ShopifyMonitor delayed,



failed or problematic deliveries and follow up accordinglyCommunicate professionally with customers and provide timely resolutionsMaintain records of customer issues and resolutionsSupport day-to-day ecommerce store operationsIdentify recurring customer or operational issues and report them to the teamWork with internal teams to improve the overall customer experienceRequired ExperiencePrevious experience in Ecommerce Customer Support & OperationsStrong hands-on experience with ShopifyExperience managing orders directly through Shopify AdminExperience handling customer support for a DTC ecommerce websiteExperience with shipping and logistics operations, including creating shipping labels, tracking shipments and coordinating with courier partnersGood understanding of order fulfilment, shipping, returns, refunds and cancellationsStrong written English communication skillsGood attention to detail and problem-solving skillsAbility to manage multiple customer enquiries and operational tasks efficientlyShopify Experience RequiredCandidates should be comfortable working with:Shopify AdminOrder managementCustomer profilesRefunds and cancellationsOrder editsDiscountsFulfilment and tracking informationProduct and inventory informationBasic understanding of Shopify apps used for ecommerce operations

📌 Ecommerce Customer Support & Operations Executive – Shopify (India)
🏢 Ganesh Trading C.
📍 India