About the CompanyUST is a global digital transformation, AI, and IT consulting services provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. The company builds end-to-end tech solutions, specializing in advanced data & analytics, cloud modernization, generative AI agent frameworks, cybersecurity, and advanced engineering/R&D.; With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30K+ employees in 30+ countries, UST builds a boundless impact—touching billions of lives in the process.Websitehttps://www.Ust.Com/About the RoleJob Title: L2.5 Application Support EngineerExperience: 4-6+ YearsWork Location: Work from Office (5 Days a Week)Shift Timing: Rotational Shifts (24/7 Support Setting)Shift 1: 6:00 AM to 3:00 PMShift 2: 3:00 PM to 11:00 PMJob Summary - We are hiring an L2.5 Application Support Engineer to provide application and operational support for business applications. The ideal candidate should have strong troubleshooting skills, experience in incident management,



and a customer-focused approach.Key Responsibilities - Provide Level 2 & Level 3 support for business-critical applications.Monitor, analyze, and troubleshoot application issues and alarms.Handle incidents, service requests, and changes through ServiceNow (SNOW).Diagnose BSM alarms, call and mail in Incident/Request management tool by following SOP's.Support users via email and phone, ensuring timely resolution.Perform basic SQL queries for analysis and issue investigation.Coordinate with cross-functional teams and follow escalation procedures when required.Maintain operational SOPs and ensure SLA adherence.Required Skills - Bachelor's degree in Computer Science or related field.4-6 years of Application Support / Technical Support experience.Basic knowledge of Cloud Infrastructure.Knowledge of understanding Lambda codes, for debugging & support.Working knowledge of SQL queries.Basic programming/scripting knowledge in any technology.Experience with Incident, Change, and Request Management processes.Familiarity with ServiceNow (SNOW) is preferred.Strong analytical, troubleshooting, and communication skills.

📌 Application Support Engineer (Bengaluru)
🏢 UST
📍 Bengaluru