Creators don't build alone. They need someone who's in their corner.At Pocket FM, we're building the world's largest storytelling platform, and behind every successful writer is someone making sure they stay motivated, supported, and growing.If you love talking to people, solving problems, building relationships, and helping creators succeed, this role is for you.We're looking for an Account Manager – Writer Success to own a portfolio of writers, guide them through their journey, remove roadblocks, and make sure they keep creating their next hit series. This is a relationship-first, operations-driven role not a creative writing role.What you'll doBe the go-to person for a community of writersKeep writers engaged, motivated, and progressing toward milestonesSolve queries around contracts, payments, dashboards, and platform issuesGuide writers through onboarding and contract signingWork closely with Product, Editorial,



and Operations teams to resolve issuesTrack writer performance and maintain clean CRM recordsHelp improve processes that create a better creator experienceYou'll thrive here if youEnjoy building genuine relationshipsLove solving problems and helping peopleCan manage multiple conversations without dropping the ballLike working with data, dashboards, and operational metricsAre excited about creators, stories, and the creator economyWhat we're looking forExperience in Account Management, Customer Success, Community Management, Creator Partnerships, or OperationsExcellent written and spoken EnglishStrong empathy and stakeholder management skillsComfortable using CRM/ticketing tools and spreadsheetsHighly organized with outstanding follow-throughIf you're someone who loves helping creators win while building scalable operations behind the scenes, we'd love to meet you.

📌 Account Manager - Writer Success (Bengaluru)
🏢 Pocket FM
📍 Bengaluru