Skill requirement :Experience in various areas of SDLC, with in depth of knowledge about various methodologies like Waterfall, Agile, Testing etc.Quality Management Focus with exposure to SDLC, ISO, CMMI, ITIL, ETOM, Agile / DevOps. Any certifications on these is preferredAnalytical Skills, have exposure to Six Sigma, Lean or Total Quality Management conceptsExperience Defect, Prevention, Risk Management, Estimation, Configuration management, Process Improvement / Innovation etcExperience of Project Planning, Tracking & Monitoring, understanding of Software Metrics Definition & data AnalysisGood Interpersonal, Written and Spoken Communication SkillsSkilled in Process audits, Metrics, Root cause analysis (RCA) & process improvementRole : Reviewing entire / E2E development life cycle activities and work products to ensure Compliance with QMS processes like project planning, monitoring project performance GOALs, SLA & KPI monitoring, CIPs, training, configuration management, risk management etcWeekly monitoring of various health reports. collection and review of identified metrics.Steering the customization and implementation of Quality Strategy for the assigned portfolio,



aligning to delivery leaders and other stakeholders‿ expectationsCapturing the Customer Satisfaction Levels, Facilitating Identification of Improvement Actions, Action Implementation thereby helping improve Customer SatisfactionDriving the implementation of delivery practices, tools, standards, models and frameworks across the assigned portfolioReviewing contracts before sign off, identifying contractual commitments, enabling effective tracking of commitmentsDriving effective risk management practices and initiatives across the portfolio, including early risk identification, mitigation and reportingEnabling the effective closure of internal / external assessment / audit findings by delivery teamsFacilitating SLA Monitoring, Perform Metrics Analysis, drive management by metrics cultureIdentifying and facilitating Continuous Improvements including Automation OpportunitiesFacilitating the overall delivery governance and performance reporting across services for applicable projects, programs and portfoliosWeekly monitoring of various health reports. collection and review of identified metrics.Job Location :: Chennai / Bangalore / Hyderabad / Pune

📌 Quality Consultant (Chennai)
🏢 Tech Mahindra
📍 Chennai