Job Description

Prime Function:

- Responsible for handling guests’ luggage & greeting the guests as per guidelines & standard phrases.
- Perform all other assigned duties, and adhere to hotel’s standards of performance, appearance, and conduct.
- Responsible for providing courteous and competent services to the guests.
- Any matter which may effect the interests of Grand Mercure Bengaluru Gopalan Mall should be brought to the attention of the Management.

Key Responsibilities:

People Management

- Effectively communicate any problem, challenges, complaints / feedback immediately to the duty manager & other team members.
- Provide effective support to the team to enable them to provide a range of effective and efficient services.
- Respond to guest’s queries by resolving issues in a timely and productive

manner to ensure customer satisfaction.

Financial Management

- Identify optimal, cost effective use of the resources.

Operational Management

- Ensure to possess complete and thorough product knowledge of the hotel, their and the scope of services of the hotel provides.
- Ensure to handle the luggage in a courteous and efficient manner.
- Responsible for the timely and efficient delivery of services to the guests ensuring the highest standards of presentation at all times.
- Responsible and accountable for the correct, prompt and efficient handling and delivery of all guest messages and other items to guest rooms.




- Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
- Possess knowledge of the Fire and Emergency procedures of the hotel.
- Responsible and accountable for the loading and unloading of guest luggage from guest cars.
- Accept and monitor luggage for safekeeping or storage in the office according to established procedures.
- Responsible for transferring luggage to and from guests rooms, parking area and assisting guests as necessary in a friendly, professional and efficient manner.
- Ensure to convey a sense of the guest's importance and project a professional environment which reflects Grand Mercure Bengaluru at Gopalan Mall commitment to customer service.

Key Contacts

Liaises with

Responsible for (as assigned)

Front Office Team

Bell Desk.

Occupational Health & Safety

Employee Responsibility

All employees to safeguard their health and safety, and the health and safety of others, in the workplace.

Replacement and Temporary Mission:

Be ready and responsible for any job, which may be assigned by the Management.

Qualifications

- Preferred:
- Diploma / Degree in Hospitality Management
- Courses from institutes like Institute of Hotel Management

Additional Information

Strong communication skills
Customer service mindset with attention to detail

📌 Concierge Associate (Bengaluru)
🏢 GRAND MERCURE
📍 Bengaluru