- Design, configure, and optimize SAP IS-Auto / DBM and Proaxia VSS solutions for Automotive Aftersales operations.
- Lead business process workshops, fit-gap analysis, and solution blueprint activities.
- Ensure adherence to SAP and Automotive industry best practices.
9. Vehicle Health Check (eVHC)
10. Customer Quotations & Approvals
Business Process Analysis :
- Analyze existing automotive dealership processes and identify automation and optimization opportunities.
- Translate business requirements into scalable SAP solutions.
- Recommend process improvements to enhance efficiency, customer experience, and operational performance.
Requirements Gathering & Documentation :
- Engage with business stakeholders to gather and document detailed requirements.
- Work closely with development teams to ensure successful solution delivery.
- Prepare the below
1. Functional Specifications
2. Business Requirement Documents (BRD)
3. Functional Design Documents (FDD)
4. Process Flow Diagrams
5. Test Scripts
6. Training Materials
SAP Project Delivery :
- Support SAP S/4HANA transformation initiatives and Proaxia VSS implementations.
- Participate in full lifecycle SAP projects including:
1. Requirement Gathering
2. Blueprinting
3. Design
4. Configuration
5. Development Support
6. SIT/UAT Testing
7. Data Migration
8. Cutover Planning
9. Go-Live
10. Hypercare Support
Technical & Integration Support
- Perform root cause analysis and troubleshooting of production issues.
- Debug SAP programs and collaborate with ABAP developers to resolve complex issues.
- Validate business requirements and ensure solution quality.
- Develop test scenarios and execute:
1. Unit Testing
2. System Integration Testing (SIT)
3. User Acceptance Testing (UAT)
User Training & Knowledge Transfer
- Deliver end-user and super-user training.
- Create knowledge articles, SOPs, and process documentation.
- Provide continuous support to business users and support teams.
Production Support & Continuous Improvement
- Provide L2/L3 support for Automotive Aftersales applications.
- Analyze incidents and identify recurring issues.
- Lead enhancement initiatives and continuous improvement programs.
- Ensure compliance with SLA and service delivery standards.
Requirements
- Minimum 2-3 end-to-end SAP implementations, roll-outs, or upgrade projects.
- Experience working in Agile and DevOps environments.
- Strong knowledge of SAP Activate methodology.
- Bachelor's Degree in Computer Science, Information Technology,
Engineering, or related discipline.
- SAP Certification(s) preferred.
Functional Expertise :
- Minimum 5+ years of SAP Automotive experience.
- Solid hands-on experience in:
1. SAP IS-Auto
2. SAP Dealer Business Management (DBM)
3. Proaxia VSS
- Experience in Automotive Aftersales business processes:
1. Workshop Operations
2. Service Management
3. Parts Management
4. Warranty Processing
5. Service Appointment Scheduling
6. Vehicle Reception & Delivery
7. Recall Campaigns
Techno-Functional Skills :
- Strong debugging capabilities.
- Ability to analyze ABAP code and collaborate effectively with developers.
- Knowledge of
1. Enhancements
2. User Exits
3. BAdIs
4. Smart Forms
5. Adobe Forms
6. IDocs
7. APIs/Web Services
- Understanding of
1. SQL Queries
2. Data Migration
3. Data Validation
4. Interface Monitoring
SAP Cross Functional Knowledge :
Experience in integration with
1. SAP SD (Sales & Distribution)
2. SAP MM (Materials Management)
3. SAP FI/CO
4. SAP FSCM
5. SAP Business Partner
6. SAP CRM / CX Solutions
7. SAP S/4HANA
Preferred Qualifications :
- Experience with Proaxia VSS and SRS (Service Resource Scheduling).
- Experience in SAP S/4HANA Automotive transformations.
- Knowledge of
1. Vehicle Health Check Solutions (eVHC)
2. Workshop Monitoring
3. Service Advisor Mobility Solutions
4. Customer Portal Solutions
5. Digital Payment Integrations
6. OEM Warranty & Recall Integrations
- SAP Certification in relevant modules preferred.
- Experience in Automotive Retail Dealership environments highly desirable.