The Support Engineer is a seasoned professional who understands challenges faced by organizations in implementing security technologies in hybrid environments. You will be engaged in firsthand customer interactions to resolve customer issues. If you have technical depth and desire to work in a dynamic and high growth environment, this role is for you.
- Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the Sectona products.
- Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution.
- Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.
- Serve as internal and external point of contact on customer issues and ensure they are resolved as expediently as possible.
- Collect information and document bugs with Engineering for product issues that are impacting customers.
Requirements
Required Skills and Experience:
- B.Sc (CS)/ B.Sc. (IT)/ IT Diploma/ B.E.
- 3-5 years experience of Support Engineering/ Customer Support/ Technical support/ System administration or related customer facing role. Freshers are encouraged to apply.
- Expertise in core Microsoft product stack, including Windows Server, Windows Workstation, Active Directory, DNS, DHCP, Group Policies and IIS.
- Experience with VMWare virtual environments, AWS Cloud Services or Microsoft Azure Platforms is preferred.