Title: Support Engineer
Location: Bangalore
Exp: 3+ Years

Job Description:
Key Responsibilities-

- Provide L1/L2 application and production support.
- Monitor applications and infrastructure to ensure high availability.
- Analyze, troubleshoot, and resolve technical issues within SLA timelines.
- Coordinate with development, testing, and business teams for issue resolution.
- Perform root cause analysis (RCA) and prepare incident reports.
- Manage service requests, incidents, and change requests through ticketing tools.
- Support application deployments and production releases.
- Create and maintain support documentation and knowledge base articles.

Required Skills
- Experience in Application/Production Support.




- Valuable knowledge of SQL and database troubleshooting.
- Familiarity with Linux/Unix commands.
- Understanding of Incident, Problem, and Change Management processes.
- Experience with ticketing tools such as ServiceNow, JIRA, or Remedy.
- Strong analytical and communication skills.
- Ability to work in rotational shifts and provide on-call support.

Preferred Skills
- Exposure to Cloud platforms (Azure/AWS).
- Knowledge of scripting (PowerShell, Shell Script, Python).
- Experience with monitoring tools such as Splunk, Dynatrace, AppDynamics, or ELK

📌 Support Engineer (Bengaluru)
🏢 NR Consulting
📍 Bengaluru