eCommerce operations are complex. OMSGuru makes them simple. OMSGuru is an eCommerce operations platform that brings Orders, Inventory, WMS, Payment & Return Reconciliation, P&L; Analytics, and Automated Return Claims together on one platform.
Trusted by 20,000+ sellers, OMSGuru manages 200M+ listings, 25,000+ warehouses, 10 lakh+ orders daily, and ₹3,000+ Cr in GMV every month.
Job Summary:
Customer Service Representative will have daily interaction with our clients to provide support for various queries they may have with our software.
Key Responsibilities:
- Understand OMSGuru platform and it's functioning thoroughly
- Support our existing clients via Chat, Phone, Email & Tickets.
- Help onboard recent clients onto our system
- Respond promptly and professionally to customer inquiries in person, by telephone, or by email
- Maintain an updated knowledge of the organization's products, services,
and customer service policies
- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
- Recommend recent products or services or make suggestions for improvements by identifying relevant features and benefits
- Assist clients by demonstrating the use of goods and programs and answering any questions they may have.
- Establish and maintain good rapport with customers by using positive language and anticipating their needs.
Skills and Qualifications:
- Excellent communication
- Fluent in Hindi & English
- Working knowledge of Microsoft Excel
- Typing Speed of minimum 30 Words Per Minute
- Outspoken personality (someone who likes to talk with people)