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Tower Lead - IT Operations Management, RESTful API, Angular

Sweden

Job Description

Tower Lead - IT Operations Management, RESTful API, Angular

Göteborg, Västra Götalands län

Job Summary

Responsible for the operational administration, maintenance, catalog fulfillment, and day-to-day support of core IT Service Management (ITSM) modules and foundational CMDB data. This role requires flexibility to participate in a 24/7 on-call rotation to support major incident management and critical platform availability.\r\nKey Responsibilities\r\n• Administer ITSM applications: Incident, Problem, Change, Service Catalog, Request Management, SLA Management, and Knowledge Base.\r\n• On-Call & 24/7 Support: Participate in a scheduled 24/7 on-call rotation to provide L2/L3 administrative support for critical (P1/P2) incidents, system outages, and priority fulfillment issues.\r\n• Handle user administration, role assignments, group management, assignment rules, and notification updates.\r\n• Maintain CMDB/CSDM health for core IT services, including CI relationship updates and orphan record cleanups.\r\n• Build and modify standard Service Catalog items, record producers, and Flow Designer workflows (no custom code/scripting required).\r\n• Conduct regular queue monitoring and backlog management across ITSM tickets.\r\n• Qualifications & Working Conditions\r\n• 3+ years administering ServiceNow ITSM in an enterprise workplace.\r\n• Certifications: Certified System Administrator (CSA) required; CIS-ITSM preferred.\r\n• Flexibility: Willingness to work non-standard hours, weekend shifts, and 24/7 on-call rotations as scheduled.\r\n

Key Responsibilities

Responsible for the operational administration, maintenance, catalog fulfillment, and day-to-day support of core IT Service Management (ITSM) modules and foundational CMDB data. This role requires flexibility to participate in a 24/7 on-call rotation to support major incident management and critical platform availability.\r\nKey Responsibilities\r\n• Administer ITSM applications: Incident, Problem, Change, Service Catalog, Request Management, SLA Management, and Knowledge Base.\r\n• On-Call & 24/7 Support: Participate in a scheduled 24/7 on-call rotation to provide L2/L3 administrative support for critical (P1/P2) incidents, system outages, and priority fulfillment issues.\r\n• Handle user administration, role assignments, group management, assignment rules, and notification updates.\r\n• Maintain CMDB/CSDM health for core IT services, including CI relationship updates and orphan record cleanups.\r\n• Build and modify standard Service Catalog items, record producers, and Flow Designer workflows (no custom code/scripting required).\r\n• Conduct regular queue monitoring and backlog management across ITSM tickets.\r\n• Qualifications & Working Conditions\r\n• 3+ years administering ServiceNow ITSM in an enterprise environment.\r\n• Certifications: Certified System Administrator (CSA) required; CIS-ITSM preferred.\r\n• Flexibility: Willingness to work non-standard hours, weekend shifts, and 24/7 on-call rotations as scheduled.\r\n

Skill Requirements





Responsible for the operational administration, maintenance, catalog fulfillment, and day-to-day support of core IT Service Management (ITSM) modules and foundational CMDB data. This role requires flexibility to participate in a 24/7 on-call rotation to support major incident management and critical platform availability.\r\nKey Responsibilities\r\n• Administer ITSM applications: Incident, Problem, Change, Service Catalog, Request Management, SLA Management, and Knowledge Base.\r\n• On-Call & 24/7 Support: Participate in a scheduled 24/7 on-call rotation to provide L2/L3 administrative support for critical (P1/P2) incidents, system outages, and priority fulfillment issues.\r\n• Handle user administration, role assignments, group management, assignment rules, and notification updates.\r\n• Maintain CMDB/CSDM health for core IT services, including CI relationship updates and orphan record cleanups.\r\n• Build and modify standard Service Catalog items, record producers, and Flow Designer workflows (no custom code/scripting required).\r\n• Conduct regular queue monitoring and backlog management across ITSM tickets.\r\n• Qualifications & Working Conditions\r\n• 3+ years administering ServiceNow ITSM in an enterprise environment.\r\n• Certifications: Certified System Administrator (CSA) required; CIS-ITSM preferred.\r\n• Flexibility: Willingness to work non-standard hours, weekend shifts, and 24/7 on-call rotations as scheduled.\r\n

Other Requirements

Responsible for the operational administration, maintenance, catalog fulfillment, and day-to-day support of core IT Service Management (ITSM) modules and foundational CMDB data. This role requires flexibility to participate in a 24/7 on-call rotation to support major incident management and critical platform availability.\r\nKey Responsibilities\r\n• Administer ITSM applications: Incident, Problem, Change, Service Catalog, Request Management, SLA Management, and Knowledge Base.\r\n• On-Call & 24/7 Support: Participate in a scheduled 24/7 on-call rotation to provide L2/L3 administrative support for critical (P1/P2) incidents, system outages, and priority fulfillment issues.\r\n• Handle user administration, role assignments, group management, assignment rules, and notification updates.\r\n• Maintain CMDB/CSDM health for core IT services, including CI relationship updates and orphan record cleanups.\r\n• Build and modify standard Service Catalog items, record producers, and Flow Designer workflows (no custom code/scripting required).\r\n• Conduct regular queue monitoring and backlog management across ITSM tickets.\r\n• Qualifications & Working Conditions\r\n• 3+ years administering ServiceNow ITSM in an enterprise environment.\r\n• Certifications: Certified System Administrator (CSA) required; CIS-ITSM preferred.\r\n• Flexibility: Willingness to work non-standard hours, weekend shifts, and 24/7 on-call rotations as scheduled.\r\n

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries,



delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Copyright © 2026 HCL Technologies Limited

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📌 Tower Lead - IT Operations Management, RESTful API, Angular (India)
🏢 HCLTech
📍 India