Job Description

Role Purpose

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The Client Experience Executive is responsible for delivering exceptional customer experiences while building and nurturing long-term relationships with AMPM’s premium and high-value clientele.

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This role acts as the primary bridge between the brand and its customers, ensuring seamless communication, personalized engagement, proactive issue resolution, and consistent luxury service standards across all customer touchpoints.

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The position combines customer relationship management, luxury clienteling, CRM operations, fashion understanding, and service excellence to strengthen customer loyalty, retention, and brand advocacy.

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This is not merely a customer support role. It is a relationship-building and brand experience role that directly contributes to customer satisfaction, retention, and AMPM’s premium market positioning.

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The Client Experience Executive serves as a custodian of:

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- Customer Satisfaction
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- Client Retention
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- HNI Relationship Management
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- CRM Excellence
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- Brand Experience Consistency
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- Customer Loyalty & Advocacy
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- Luxury Service Standards
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Key Responsibilities:

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A. Client Experience & Service Excellence

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- Deliver exceptional customer experiences across all customer touchpoints.
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- Manage customer inquiries, concerns, complaints, and requests with professionalism and empathy.
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- Ensure timely and effective issue resolution while maintaining luxury service standards.
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- Maintain a high level of customer satisfaction through proactive engagement and follow-up.
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- Handle escalations efficiently and coordinate with internal teams for resolution.
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B. HNI Client Relationship Management

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- Build and nurture long-term relationships with high-value and premium clientele.
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- Deliver personalized customer engagement and clienteling initiatives.
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- Understand customer preferences, purchase history, and lifestyle requirements.
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- Conduct proactive outreach to strengthen customer loyalty and repeat business.
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- Ensure VIP customers receive exceptional service and personalized support.
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C. CRM Operations & Customer Data Management

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- Maintain accurate and up-to-date customer records within CRM systems.
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- Track and document all customer interactions.
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- Support CRM campaigns and customer engagement initiatives.
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- Ensure customer information is updated accurately and consistently.
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- Monitor customer journeys and identify opportunities for improved engagement.
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D. Fashion Advisory & Product Support

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- Assist customers with product-related inquiries including garment fit, styling, measurements, and fabrics.
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- Coordinate with internal teams regarding alterations, customization, and order-related requests.
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- Support customers in making informed purchase decisions through personalized recommendations.
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- Maintain a solid understanding of AMPM collections, fabrics, and product offerings.
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- Identify upsell and cross-sell opportunities during customer interactions.
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E. Customer Insights & Feedback Management

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- Capture customer feedback and identify recurring concerns.
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- Analyze customer behavior trends and engagement patterns.
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- Share actionable insights with leadership and cross-functional teams.
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- Recommend improvements to customer experience processes and service standards.
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- Contribute to continuous enhancement of CRM workflows.
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F. Cross-Functional Coordination

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- Collaborate with Retail, Merchandising, Production, Warehouse, Finance, and Accounts teams.
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- Ensure smooth resolution of customer-related operational issues.
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- Support customer communication regarding deliveries, alterations, exchanges, and special requests.
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- Coordinate internal stakeholders to deliver seamless customer experiences.
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Qualifications and Skills Required:

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- Bachelors Degree in Fashion design, Sales or related field
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- Relevant experience 1-4 years
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- Expertise in CRM
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- Experience handling HNI or premium customer is preferred
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- Experience with luxury, premium fashion, lifestyle, or retail brands is preferred
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📌 Client Experience Executive (Noida)
🏢 ampm
📍 Noida