n
- Analytical skills to slice and dice the data and identify the automation chance across Service Desk, End User Computing, Hybrid Infra Operations
n
- Deep understanding of Conversational AI Solutions, Gen AI solutions
n
- Deep understanding of DEX tools
n
- Deep understanding of AIOps solutions
n
- Deep understanding of Agentic AI framework and Agentic AI platform
n
- Deep understanding of LLM, RAG and integration architecture
n
n
Good Communication and Presentation Skills
n
n
- 3+ Years Experience in Presales Automation solution architect role
n
- 3+ Years’ Experience with Conversational AI, Gen AI solutions (Any one)
n
- 1+ Years’ Experience with Agentic AI framework
n
- Experience working as an IT Operation Automation Solution Architect for minimum of 3 years using market leading Conversational AI, DEX tools, AIOps solution
n
- Experience working in IT Operation project (Infra Ops or App Ops)
n
n
n
About the Role
n
Solution Architect to draft robust automation solution for the customer to understand the pain area and problem statement shared by the customer.
n
n
Responsibilities
n
n
- Work with multiple stakeholders to draft the holistic proposal
n
- Present and defend the solution to customer stakeholders
n
- Excellent presentation skills & ability to articulate automation solutions & technical topics in IT Operation Automation area understood by various levels of customer
n
n
n
n
Qualifications
n
n
n
Education details
n
n
n
Required Skills
n
n
n
3+ Years Experience in Presales Automation solution architect role
n
n
n
3+ Years’ Experience with Conversational AI, Gen AI solutions (Any one)
n
n
n
1+ Years’ Experience with Agentic AI framework
n
n
n
Experience working as an IT Operation Automation Solution Architect for minimum of 3 years using market leading Conversational AI, DEX tools, AIOps solution
n
n
n
Experience working in IT Operation project (Infra Ops or App Ops)