Job Description

At Vehere, we’re not just building cybersecurity products, we’re shaping the future of how organizations detect, understand, and respond to evolving cyber threats.

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As a Senior Technical Support Engineer, you’ll be part of a high-caliber team solving complex, real-world security challenges. You’ll have the opportunity to work on meaningful technology, collaborate with talented people across teams and geographies, and turn bold ideas into solutions that make a measurable impact.

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We’re looking for people who are curious, driven, and ready to challenge the status quo, people who want to learn fast, take ownership, and build things that matter.

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If you’re ready to push boundaries, solve problems that matter, and help shape the next generation of cybersecurity, we’d love to have you build the future with us.

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Job Summary:

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We are looking for a highly skilled and customer-focused Senior Technical Support Engineer with expertise in Network Security tools and hands-on experience of working in Security Operation Center. In this role, you will provide technical support for our enterprise customers, troubleshoot complex issues, and act as a subject matter expert for Vehere AI-Network Security solutions.

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Key Roles and Responsibilities:

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- Provide hands-on, onsite or remote implementation support for Vehere AI-Network Security solutions to enterprise customers.
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- Respond to customer issues via email, ticketing systems, phone, or remote sessions.
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- Collaborate with engineering, QA,



and product teams to resolve complex technical issues and escalate bugs or feature requests.
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- Assist customers / partners with installation, configuration, integration, and tuning of NDR tools in their environment.
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- Work closely with customer’s Security Operations Centre (SOC) teams and network engineers to reduce dwell time in incident responses.
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- Analyze network traffic, packet captures (PCAP), NetFlow, and security logs to detect anomalies, troubleshoot issues, and validate threat detection.
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- Support SOC setup, alert fine tuning, and operationalization, leveraging hands-on experience in security monitoring and incident handling.
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- Troubleshoot complex issues and work closely with engineering, QA, and product teams to escalate bugs, resolve defects, and recommend enhancements.
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- Conduct root cause analysis (RCA) and provide clear, actionable remediation steps to customers.
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- Engage with customers through tickets, calls, email, and remote sessions, ensuring explicit communication and professional service delivery.
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- Maintain accurate case documentation, deployment guides, and knowledge base articles.
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- Apply strong knowledge of networking (routing, switching, TCP/IP protocols)



and cybersecurity in daily operations.
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- Maintain accurate case documentation, solution articles, and internal knowledge base content.
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- Adhere to high-quality work standards.
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- Responsible for maintaining Confidentiality, Integrity and Availability of Vehere’s information assets including business critical information.
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Skills and Experience:

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- Bachelor’s degree in computer science, Cybersecurity, Information Technology, or related field, or equivalent experience.
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- 12+ years of experience in a Technical Support, SOC, or Network Engineering role.
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- Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, HTTP, etc.) and OSI model.
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- Experience with any NDR (Network Detection and Response) or NBAD (Network Behaviour Analysis and Detection) is must.
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- Experience with Security Operation Centre tools like NDR, SIEM, EDR, XDR, SOAR, firewalls, IDS/IPS, and other related security infrastructure etc.
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- Have understanding of routing & switching protocols.
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- Hands-on experience with packet capture and troubleshooting using Wireshark, awareness of third-party security vulnerabilities, interpretation of threat intelligence feeds, and prioritization of security alerts through triage.
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- Experience analysing packet captures (PCAP) and correlating with threat indicators.
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- Solid hands-on proficiency in Linux/Unix command line environments.
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- Excellent troubleshooting, logical, communication, and customer-facing skills.
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📌 Senior Technical Support Engineer (Mumbai)
🏢 Vehere
📍 Mumbai