Job Position: Service Now Developer – ITSM + FSO
Work Location: Noida / Pune / Hyderabad.

Experience: 5 to 12+ Years

Mandatory Keywords: Service Now, FSO, FSM, Field Service Operations, Work Orders, Dispatching, Scheduling, Mobile Agent, CMDB, ITSM, CSM, Flow Designer, Integration Hub, REST API, Java Script, CSA, CAD.

Key Responsibilities

- Design, develop, and implement Service Now FSO solutions based on business requirements.
- Configure and customize Work Orders, Work Order Tasks, Agent Mobile App, Dispatching, Scheduling, Territories, and Workforce Management.
- Develop and customize Service Now applications using Java Script, Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and Flow Designer.
- Configure and maintain FSO data models, scheduling policies, assignment rules, and resource management.
- Integrate FSO with ITSM, CSM, CMDB, and third-party applications.
- Develop REST/SOAP integrations and APIs.
- Create and maintain Service Catalog items,



workflows, and automation processes.
- Perform troubleshooting, debugging, and performance optimization.
- Collaborate with business stakeholders, architects, and cross-functional teams.
- Participate in code reviews and ensure adherence to Service Now best practices.
- Support UAT, production deployments, and post-production activities.

Required Skills

Service Now Modules

- Field Service Operations (FSO) - Mandatory
- Customer Service Management (CSM)
- IT Service Management (ITSM)
- Configuration Management Database (CMDB)
- Workforce Optimization (Preferred)

Technical Skills

- Business Rules
- Client Scripts
- Script Includes
- UI Policies
- UI Actions
- Flow Designer
- Integration Hub
- Catalog Development
- Service Portal
- REST APIs
- SOAP Web Services
- Java Script
- Glide APIs

📌 ServiceNow Developer – ITSM + FSO (Mumbai)
🏢 Webologix Ltd
📍 Mumbai