Responsibilities

- Service Now Configuration and Development: Experience with the design, configuration, and development of Service Now applications, modules, flows, and interfaces to meet the organization's HRSD, HAM, SAM, ITSM, Now Assist Virtual Agent and/or CMDB requirements. Hands experience on minimum 2 module's required. Experience with AI skills/studio is plus.
- Strong knowledge and experience across Service Now product and process areas; HRSD, HAM, SAM,CMDB and ITSM preferred.
- Service Catalog Development: Create and maintain a user-friendly Service Catalog, including service offerings, request workflows, and service-level agreements (SLAs).
- Collaborate across the Service Now platform team and business stakeholders to understand business needs and translate them into technical specifications and functional requirements for Service Now solutions
- Proficiency in Java Script, HTML, CSS, and XML with hands-on experience in Service Now scripting, development & Integration.
- Integration and Data Migration: Collaborate with other teams to integrate Service Now with other IT systems and third-party applications. Manage data migration tasks when required. Minimum 2-3 end to end hands on integration done in past.
- Reporting and Dashboards: Develop custom reports, performance analytics, and executive dashboards in Service Now to provide real-time insights into IT/HR service performance and key metrics. Experience with Performance Analytics a plus.
- Continuous Learning: Stay up-to-date with the latest Service Now features, tools, and best practices.
- Proactive Improvement:



Identify opportunities for improvements and provides recommendations for improvements to optimize Service Now solutions.
- Testing and Quality Assurance: Conduct thorough testing of Service Now configurations and developments to ensure system stability, reliability, and accuracy. Lead and drive for test automation.
- Documentation: Maintain comprehensive technical documentation for all Service Now configurations, customizations, and developments.

Qualifications

- Bachelor's degree in Computer Science, Information Technology, or a related field. 6 to 8 years of relevant experience as a Service Now Developer, preferably with HRSD/ HAM /Now Assist Virtual Agent/ITSM/CMDB product expertise (Minimum 6 years of experience in Service Now Development for any 2 modules except ITSM).
- In-depth knowledge of ITIL processes and best practices for IT Service Management.

Developed and ran ATF test cases to verify functionality and ensure overall system stability.

- Strong analytical and problem-solving skills to design effective Service Now solutions.
- Ability to work collaboratively in a team-oriented environment, effectively communicating complex technical concepts to both technical and non-technical stakeholders.
- Excellent organizational and time management skills to handle multiple projects simultaneously.
- Service Now mainline certification like CAD /HRSD/ CMDB/ SAM is highly desirable.
- Understanding of Agile development methodologies is a plus.

Morningstar is an equal prospect employer!

📌 Senior ServiceNow Developer- Vashi Navi Mumbai
🏢 Morningstar
📍 Mumbai