Job Description

Development Support Engineer – DevOps & Production Support

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YOE: 3+ years

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Job location: Bangalore

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Work mode: Work from office (WFO)

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Immediate joiners preferred

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We are looking for a Development Support Engineer to join our Engineering Support team in Bangalore. We are seeking candidates with 3+ years of hands-on experience in DevOps, production/application support, Linux administration, and Java application troubleshooting.

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The ideal candidate will have solid practical experience with Jenkins, Kubernetes, Docker, Git, CI/CD pipelines, Linux, JVM troubleshooting, and production environments.

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This is a production support and DevOps-focused role, involving troubleshooting complex technical issues, analyzing application and infrastructure problems, collaborating with Engineering, Product, and DevOps teams, and providing timely solutions to customer and internal technical challenges.

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Please note: This is not a Java Developer role. Candidates whose primary experience is Java application development without hands-on DevOps and production support experience will not be considered.

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The role requires working in rotational shifts based on business and support requirements.

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Key Responsibilities:

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Technical Support

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- Diagnose and resolve technical issues related to Java applications, integrations, and DevOps environments.
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- Troubleshoot Jenkins, Kubernetes, Docker, Git, and CI/CD pipelines.
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- Perform JVM troubleshooting and analysis using thread dumps, heap dumps, and garbage collection logs.
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- Assist with complex setup, configuration, deployment,



and troubleshooting of tools and environments.
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- Recommend and implement DevOps and application support best practices.
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Customer Engagement

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- Respond to customer inquiries through ticketing systems, email, and occasionally phone for urgent issues.
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- Understand customer technical challenges and provide effective, tailored solutions.
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- Communicate technical issues and resolutions clearly to both technical and non-technical stakeholders.
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- Contribute to technical documentation, FAQs, and knowledge bases to enable customer self-service.
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Collaboration & Automation

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- Work closely with Engineering, Product, and DevOps teams to investigate, escalate, and resolve complex issues.
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- Develop and enhance internal tools and scripts to automate diagnostics and improve support team efficiency.
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- Participate in team scrums, technical discussions, and collaborative problem-solving sessions.
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Continuous Learning

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- Stay current with evolving DevOps tools, cloud technologies, Java/JVM technologies, and software development practices.
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- Continuously improve troubleshooting methodologies and technical knowledge.
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Required Qualifications

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- 2+ years of experience in Java application troubleshooting and JVM analysis.
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- Hands-on experience analyzing thread dumps, heap dumps, and garbage collector logs.
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- 2+ years of experience in Linux system administration and troubleshooting.
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- Hands-on experience with Kubernetes, Docker, and Git.
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- Good understanding of CI/CD pipelines and DevOps concepts.
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- Strong analytical and problem-solving skills with the ability to troubleshoot issues independently.
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- Excellent written and verbal communication skills in English.
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- Ability to work effectively in a support-oriented environment and manage multiple technical issues based on priority.
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Nice to Have

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- Experience in Java development.
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- Knowledge of LDAP, databases, and REST APIs.
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- Experience with cloud platforms and related technologies.
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- Certifications in Kubernetes, cloud platforms, or DevOps technologies.
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- Open-source contributions or experience with the Jenkins community.
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- Previous experience in a customer-facing technical support or application support role.
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Work Environment & Requirements

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- This is a full-time, support-oriented engineering role.
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- The candidate must be comfortable working in a rotational shift environment, including shifts aligned with business/customer support requirements.
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- The role requires flexibility to support critical technical issues and customer escalations when needed.
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- An 18-month commitment is required for this role. Candidates should be comfortable committing to the organization for a minimum period of 18 months.
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📌 Development Support Engineer - DevOps & Production Support (Bengaluru)
🏢 TERRALOGIC
📍 Bengaluru