Job Description

Experience Range: 4 to 10 years

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Location: Pan India

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Core Technical Skills

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1. Amazon Connect Development (5+ Years)

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- Hands-on experience in designing, developing, and deploying Amazon Connect solutions.
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- Expertise in creating and managing contact flows, routing strategies, queues, and IVR solutions.
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- Experience integrating Amazon Connect with AWS Lambda, Amazon Lex, and Amazon Polly.
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- Knowledge of real-time and historical reporting, analytics, and contact center optimization.
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- Experience with API integrations and third-party CRM/CTI platforms.
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2. AWS Expertise (5+ Years)

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- Strong knowledge of AWS services including Lambda, DynamoDB, S3, IAM, CloudWatch, API Gateway, and CloudFormation.
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- Experience building serverless and microservices-based architectures.
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- Understanding of AWS security, monitoring, governance, and cost optimization best practices.
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- Experience with CI/CD pipelines and infrastructure automation.
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3. Telephony & Contact Center Technologies

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- Strong understanding of SIP, VoIP, IVR, CTI, and contact center operations.
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- Experience with call routing, queue management, agent productivity metrics, and reporting dashboards.
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- Knowledge of contact center migration strategies from on-premises to cloud platforms.
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- Understanding of omnichannel customer engagement solutions.
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Key Responsibilities

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- Design, develop, and implement Amazon Connect-based contact center solutions.
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- Integrate Amazon Connect with AWS services and enterprise applications.
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- Develop conversational AI solutions using Amazon Lex and voice capabilities using Amazon Polly.
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- Troubleshoot production issues and optimize performance, scalability, and reliability.
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- Collaborate with business stakeholders, architects, and development teams to deliver customer-focused solutions.
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- Participate in solution design reviews, code reviews, and technical mentoring.
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Required Qualifications

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- Minimum 5 years of hands-on experience with Amazon Connect and related AWS voice services.
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- Minimum 5 years of professional experience working on AWS cloud technologies.
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- Robust experience with telephony systems and contact center technologies.
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- Experience developing integrations using APIs, Lambda functions, and event-driven architectures.
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- Excellent problem-solving, communication, and stakeholder management skills.
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- Ability to lead technical initiatives and mentor team members.
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📌 AWS Connect Developer (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru