Service Now HRSD Developer & Incident Management Specialist

Work Details

- Work Mode: Remote
- Working Days: 5 Days a Week
- Preference: Immediate joiners or candidates serving notice period.

Job Description

We are looking for a Service Now HRSD Developer & Incident Management Specialist with strong experience in Service Now development, HR Service Delivery (HRSD), workflow automation, and production support.

Key Responsibilities

- Manage and resolve day-to-day incidents, service requests, and tickets raised through the Service Now platform.
- Provide L2 support, troubleshooting, root cause analysis, and issue resolution.
- Design, develop, and enhance Service Now HRSD solutions and employee lifecycle workflows.
- Build and maintain custom applications, workflows, business rules, client scripts, script includes, UI policies, service catalog items, and Service Portal components.
- Automate HR and business processes through Service Now workflow development.




- Collaborate with stakeholders to gather requirements and deliver scalable Service Now solutions.
- Support integrations, enhancements, and ongoing platform improvements.

Mandatory Skills

- 4 to 15 years of overall experience with robust hands-on Service Now expertise.
- Proven experience in Service Now HRSD (HR Service Delivery).
- Strong Service Now development experience including workflow customization and automation.
- Experience developing custom applications on the Service Now platform.
- Hands-on experience with HR Case Management, Employee Service Center, employee lifecycle processes, or HR workflow automation.
- Experience handling incidents, service requests, and production support activities.
- Good understanding of ITSM processes.
- Strong scripting and configuration knowledge within Service Now.

📌 HRSD Developer (ServiceNow) (Thiruvananthapuram)
🏢 Peoplescout
📍 Thiruvananthapuram