Job Description

We are looking for a Copilot Agent Builder / Agentic AI Engineer reporting to the Productivity & UX AI Product Manager.

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This role is responsible for the design, development, industrialization, and governance of Copilot Agents at enterprise scale, leveraging Copilot Agent Builder, Copilot Studio, and the Microsoft 365 ecosystem.

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The position plays a key role in operating an Agent Factory, defining reusable patterns and standards, and ensuring that Copilot Agents are secure, scalable, compliant, and aligned with business needs. The role combines hands-on development, technical leadership, and governance design in the Sodexo environment.

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Key Responsibilities

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Agent Design & Development

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- Design, build, and maintain advanced Copilot Agents using Copilot Agent Builder and Copilot Studio.
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- Implement task-oriented, multi-step, and data-connected agents integrated with Microsoft 365 services.
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- Apply advanced prompt engineering, agent orchestration, and LLM interaction patterns.
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- Integrate agents with enterprise data sources via Microsoft Graph, SharePoint, Teams, and connectors.
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- Leverage Power Platform (Power Automate, Power Apps) to extend agent capabilities and automate workflows.
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Agent Factory & Industrialization

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- Define and maintain the Agent Factory model:
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- reusable templates and starter kits,
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- design patterns and best practices,
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- naming, versioning, and lifecycle standards.
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- Ensure agents are production-ready, scalable, and maintainable.
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- Contribute to CI-like approaches for agents (testing, structured validation, controlled publication).
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Governance, Security & Compliance

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- Design and enforce the Copilot Agents governance framework:
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- Ensure alignment with security, compliance, and data protection policies (identity, access, data exposure).
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- Provide clear technical documentation and guardrails for IT and business teams.
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Enablement & Technical Leadership

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- Act as a technical reference for Copilot Agents and agentic AI within the organization.
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- Support and review agents developed by other teams (IT or business-led initiatives).
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- Contribute to internal documentation, guidelines, and enablement materials.
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- Participate in technology watch on agentic AI, Copilot roadmap, and Microsoft GenAI innovations, and assess their relevance for enterprise usage.
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Profile

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- 8-10 years of experience
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- Confirmed or senior experience in building AI agents, conversational systems, or GenAI-powered assistants.
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- Strong hands-on expertise with Copilot Studio and/or Copilot Agent Builder.
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- Solid understanding of agentic AI concepts: LLMs, tools/functions, reasoning, orchestration, context management.
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- Knowledge of the Microsoft 365 ecosystem (Teams, SharePoint, OneDrive, Microsoft Graph).
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- Experience with Power Platform (Power Automate, Power Apps) and integrations.
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- Ability to design enterprise-grade solutions with governance, security, and scalability in mind.
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- Comfortable working in complex, global environments with multiple stakeholders.
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- Strong documentation and communication skills, able to explain complex technical concepts clearly.
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- Ability to mentor and upskill less experienced developers or contributors.
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What the Role Offers

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- A central role in deploying the Copilot Agent strategy and Agent Factory model.
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- Combination of hands-on engineering and architectural / governance impact.
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- Exposure to real-world business use cases across multiple geographies and domains.
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- Work at the intersection of AI innovation, security, and digital productivity.
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Languages

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- Skilled proficiency in English (written and spoken) is required.
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- French is a plus.
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📌 Agentic AI Engineer (Microsoft 365) (Gurugram)
🏢 Sodexo
📍 Gurugram