Job Description

Position: ServiceNow Developer

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Experience: 6–8 Years

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Location: Noida

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Employment Type: Full-Time

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Role Summary

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We are looking for an experienced ServiceNow Developer with strong expertise in

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ITSM, ITOM, and ITAM modules, along with hands-on experience in ServiceNow AI

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capabilities including AI Ops, Now Assist, Virtual Agent, Predictive Intelligence,

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and Agentic AI. The ideal candidate will design, develop, customize, and optimize

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ServiceNow solutions while leveraging AI-powered automation to improve IT operations

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and employee experiences.

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Key Responsibilities

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 Design, develop, configure, and customize applications on the ServiceNow

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platform.

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 Implement and support ServiceNow ITSM, ITOM, and ITAM modules.

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 Develop scalable solutions using Flow Designer, IntegrationHub, and Script

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Includes.

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 Build custom applications using App Engine Studio.

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 Develop and maintain Business Rules, Client Scripts, UI Policies, UI Actions,

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Script Includes, ACLs, and Notifications.

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 Develop Service Catalogs, Record Producers, Order Guides, Catalog Client

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Scripts, and Workflows.

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 Configure CMDB, Discovery, Service Mapping, Event Management, and

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Operational Intelligence.

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 Implement Software Asset Management (SAM) and Hardware Asset

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Management (HAM).

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 Configure integrations with Azure, AWS, Active Directory, SCCM/MECM, Intune,

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VMware, and third-party monitoring tools.

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 Develop REST and SOAP integrations with external systems.

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 Participate in code reviews and maintain development standards.

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 Support platform upgrades and manage update sets.

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AI & Automation Responsibilities

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ServiceNow AI Ops

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 Configure Event Management and Operational Intelligence.

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 Implement Alert Correlation.

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 Configure Root Cause Analysis.

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 Reduce alert noise using AI-powered correlation.

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 Configure anomaly detection and predictive event analytics.

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Now Assist

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 Implement Now Assist for ITSM.

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 Configure AI-generated incident summaries.

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 Enable AI-assisted knowledge generation.

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 Configure AI-powered case resolution.

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 Enable AI-assisted virtual agents.

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Agentic AI

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 Design AI-powered autonomous workflows.

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 Develop AI Agents capable of executing multi-step tasks.

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 Configure AI orchestration using Flow Designer and IntegrationHub.

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 Build AI-enabled employee self-service automation.

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 Integrate external LLMs where applicable.

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 Configure AI governance and approval workflows.

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ServiceNow Modules

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ITSM

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 Incident Management

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 Problem Management

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 Change Management

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 Request Management

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 Service Catalog

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 Knowledge Management

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 Major Incident Management

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 Release Management

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ITOM

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 CMDB

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 Discovery

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 Service Mapping

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 Event Management

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 Operational Intelligence

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 Cloud Discovery

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 Orchestration

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 MID Server

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ITAM

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 Software Asset Management (SAM Pro)

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 Hardware Asset Management (HAM Pro)

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 Asset Lifecycle Management

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 Software Compliance

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 License Optimization

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 Contract Management

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 Vendor Management

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Development Skills

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 Business Rules

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 Client Scripts

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 UI Policies

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 UI Actions

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 Script Includes

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 Glide APIs

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 GlideRecord

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 GlideAjax

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 Scheduled Jobs

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 Flow Designer

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 Workflow Studio

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 IntegrationHub

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 App Engine Studio

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 Service Portal

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 Employee Center

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Integration Experience

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 REST APIs

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 SOAP APIs

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 JSON

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 XML

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 OAuth

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 JWT

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 Microsoft Azure

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 Azure AD (Entra ID)

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 AWS

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 SCCM/MECM

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 Intune

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 VMware

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 Active Directory

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 Jira

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 Splunk

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 Dynatrace

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Programming Skills

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 JavaScript

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 HTML

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 CSS

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 AngularJS

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 Jelly

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 SQL (preferred)

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 PowerShell (preferred)

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 Python (preferred)

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AI & GenAI Skills

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 Now Assist

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 Predictive Intelligence

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 Virtual Agent

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 AI Search

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 AI Ops

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 Generative AI

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 Agentic AI

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 Prompt Engineering

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 LLM Integrations

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 AI Governance

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 Automation Engine

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Preferred Certifications

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 ServiceNow Certified System Administrator (CSA)

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 ServiceNow Certified Application Developer (CAD)

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 ServiceNow CIS – ITSM

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 ServiceNow CIS – ITOM

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 ServiceNow CIS – ITAM

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 ServiceNow Micro-Certification – Now Assist

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 ServiceNow Certified AI Professional (preferred)

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Soft Skills

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 Strong analytical and problem-solving skills.

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 Excellent communication and stakeholder management.

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 Ability to work in Agile/Scrum teams.

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 Experience collaborating with architects and product owners.

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 Robust documentation and technical design skills.

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Mandatory Skills

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 ServiceNow Development

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 ITSM

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 ITOM

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 ITAM

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 CMDB

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 Discovery

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 Service Mapping

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 Event Management

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 Flow Designer

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 IntegrationHub

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 JavaScript

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 REST API

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 Business Rules

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 Client Scripts

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 Script Includes

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 Service Catalog

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 SAM Pro

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 HAM Pro

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 AI Ops

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 Now Assist

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 Predictive Intelligence

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 Virtual Agent

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 Agentic AI

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 Generative AI

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 Azure Integration

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Nice-to-Have Skills

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 CSM (Customer Service Management)

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 SPM (Strategic Portfolio Management)

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 FSM (Field Service Management)

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 SecOps

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 GRC/IRM

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 Performance Analytics

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 Automation Center

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 Azure OpenAI / OpenAI API integration

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 Microsoft Copilot integration

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 RAG (Retrieval-Augmented Generation)

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 MCP (Model Context Protocol)

📌 ServiceNow Developer (Noida)
🏢 Anaptyss
📍 Noida