Job Description

What You Bring : 3-5 years of hands-on ServiceNow development experience with strong JavaScript, Glide API, Flow Designer, integration, debugging and solution engineering skills. Practical experience implementing ServiceNow AI or intelligent automation capabilities , preferably Now Assist, Now Assist for Creator, Virtual Agent, Predictive Intelligence and in best case AI Agents. Solid experience with Service Catalog and IT Request Fulfillment, including request lifecycle, approvals, fulfillment flows, and Employee Center or Service Portal. Ability to design, build, test, secure, document and operate production-grade AI-enabled ServiceNow solutions rather than prototypes only. Working knowledge of prompt engineering, grounding, output evaluation, hallucination control, data quality, privacy, security and responsible AI practices. Hands-on experience with ATF and automated quality controls for ServiceNow configurations, flows, catalog solutions and custom development. Ability to identify high-value automation opportunities, challenge existing solutions and translate business needs into scalable, standard-oriented technical implementations. Solid coaching and communication skills with the ability to enable developers, testers,



architects and Product Owners in a global team. Professional English and a builder mindset: curious, pragmatic, ownership-driven, comfortable experimenting and determined to turn emerging technology into reliable business value. Education & Work Experience Completed degree in Computer Science, Information Technology, Software Engineering, Data Science or an equivalent qualification. ServiceNow Certified Application Developer (CAD) are preferred; relevant ServiceNow AI, implementation, or micro-certifications are advantageous. ITIL Foundation and practical experience in Agile/Scrum/DevOps delivery are advantageous. Extensive professional experience as a Application Specialist, Business Analyst or comparable role in a global enterprise environment. Proven experience in designing, implementing and operating ServiceNow solutions, ideally including AI-enabled capabilities. Strong experience in ServiceNow implementation projects as a ServiceNow Developer who takes over Ownership for own Implementations Experience in agile or hybrid delivery models, with strong teamwork, ownership and result orientation.

📌 Senior Software Engineer- ServiceNow AI (ITRF) (Bengaluru)
🏢 Zeiss India
📍 Bengaluru