Role-Senior ServiceNow Developer
Location- Remote

The ideal candidate is a team player who will be responsible for working with company data in various business areas. Specific responsibilities include reporting metrics, analyzing methodologies, suggesting operation improvements, and building proposal evaluations in a cross-functional environment.

Mandatory Skills - ITSM & HRSD / SAM / HAM . Also experience in Service portal / Employee Center

Key Responsibilities

Delivery & Work Management
Own and prioritize incidents, requests, and enhancements aligned to business SLAs
Ensure high-quality, on-time delivery across all ServiceNow workstreams
Team Leadership
Lead, mentor, and manage ServiceNow developers and admins
Allocate work based on skills, capacity, and priorities
Customer & Stakeholder Management
Act as primary customer interface
Translate business needs into scalable platform solutions
Provide proactive updates and drive customer satisfaction
Technical Leadership & Platform Ownership
Solution Design & Governance
Oversee end-to-end ServiceNow solution design and implementation
Ensure adherence to best practices, scalability, and platform standards
Tier 3 Escalation / Full-Stack Troubleshooting
Act as L3 escalation for complex issues
Debug script includes, business rules, and integration failures impacting global operations
Automation & Integration




Lead integrations using Service Graph Connectors (SolarWinds, Intune, Jamf)
Drive CMDB automation and reduce manual operational effort
Employee Experience (UX/UI)
Deliver modern UI via Employee Center (ESC)
Oversee widget development and CSS for consumer-grade experiences
Platform Governance & Lifecycle
Upgrade Strategy
Own platform upgrades (e.g., Zurich release)
Manage skipped records, regression testing, and stabilization
Environment Management
Define and manage clone-back and backup strategy
Ensure non-prod environments remain aligned with Production
Continuous Improvement
Drive automation, workflow optimization, and platform enhancements
Operations & Reporting
Track KPIs, delivery metrics, and team performance
Provide concise reporting and actionable insights to leadership

Qualifications
6+ years on ServiceNow (ITSM, ITOM, HRSD, etc.)
Strong customer-facing experience
CSA (required) | CIS / CAD (preferred)

Technical Skills
ServiceNow configuration, scripting, integrations (REST/SOAP)
Strong JavaScript and ITIL process knowledge
Core Competencies
Leadership with hands-on execution
Strong problem-solving and ownership mindset
Excellent communication and stakeholder management
Ability to operate in rapid-paced, enterprise environments

📌 ServiceNow Developer (Chennai)
🏢 TriluxTech
📍 Chennai