Responsibilities - Establish team goals, priorities, and delivery roadmaps aligned with business objectives - Lead, mentor, and develop a multidisciplinary team, driving high performance, capability growth, and effective resource utilization - Apply Agile principles and actively participate in Agile ceremonies - Own end-to-end delivery of automation initiatives from requirements and design through deployment and value realization - Lead the design and implementation of automation solutions to improve operational efficiency and service reliability - Apply broad technical expertise to mentor and guide teams in developing scalable and effective automation capabilities - Drive continuous improvement across ITSM platforms and workflows to enhance performance, reduce inefficiencies, and improve resolution outcome - Design scalable, reusable automation frameworks; establish and enforce development standards and governance to ensure security, reuse, and maintainability - Project Management including planning of deliverables, resource planning, costing/estimation, risk management, change request management, project status and reporting. - Analyze complex operational problems and translate them into innovative automation solutions; apply root-cause analysis and design thinking to solve problems cost-effectively - Practice and coach the team on problem-solving approaches, code quality standards, and architectural principles; develop strong technical opinions to guide design decisions - Engage with clients and stakeholders to understand operational challenges; facilitate discovery sessions to identify automation opportunities and build implementation roadmaps - Ensure seamless collaboration with application teams, engineering, DevOps,



and business stakeholders to align priorities and remove blockers - Present automation outcomes, business perks, and ROI to leadership and clients; maintain transparency through regular status updates, dependencies, risks, and issues - Perform data analysis to identify repetitive operational issues and design solutions to prevent recurrence - Conduct buy vs. build analysis and vendor evaluations; recommend technology adoption based on business requirements and organizational fit - Identify and manage technical, security, and compliance risks; ensure solutions meet organizational standards - Ensure automation solutions are scalable and reliable to meet current and future organizational needs - Promote continuous improvement; capture learnings from retrospectives and evaluate emerging technologies to enhance team capability and efficiency - Provide post-implementation support and troubleshooting to optimize deployed solutions Experience & Skill Requirements Experience - 15+ years in IT Operations, Managed Services, or Automation/Engineering - 12+ years leading automation or development teams in Agile environments - Experience with Ansible, Python, PowerShell, JavaScript/TypeScript, Java, or .NET - Strong knowledge of API integrations and CI/CD pipelines - Familiarity with Git-based source control such as GitHub, GitLab, or Bitbucket - Working knowledge of Linux, Windows, network, and storage environments Certifications & Skills Required - ITIL v3 / ITIL 4 Foundation - Agile / Delivery: PMP, CSM, or PSM - Expertise in at least one of these areas: - ITSM: ServiceNow, Jira Service Management, BMC Helix - Observability: Datadog, Dynatrace, Splunk - Automation: UiPath, Power Automate, Automation Anywhere - IaC / DevOps: Ansible, Terraform, CloudFormation, Puppet, Chef Preferred - ServiceNow – CSA / CAD / CIS Cloud: AWS or Azure

📌 Automation Manager (Pune)
🏢 Ensono
📍 Pune