Location: Bangalore, Chennai, Hyderabad
Experience: 10+ Years
Employment Type: Full time
We are looking for a highly experienced ServiceNow Telecom Architect with strong expertise in ServiceNow Order Management for Telecom (OMT/SOMT) and telecom transformation programs.
If you have hands-on experience designing and implementing end-to-end Lead-to-Bill (Lead-to-Cash) solutions and have worked extensively within the telecom ecosystem, we'd love to connect with you.
Key Responsibilities
✅ Lead architecture and implementation of ServiceNow Telecom Order Management (OMT/SOMT) solutions.
✅ Design and implement end-to-end telecom processes covering:
Lead → Opportunity → Quote → Order Capture → Order Management → Fulfillment → Service Activation → Billing
✅ Define scalable solution architectures across:
Lead & Opportunity Management
Quote Management
Product & Service Catalog
Order Capture & Order Entry
Order Decomposition
Order Fulfillment
Service Activation
Inventory & Resource Management
Billing Integration
✅ Design integrations between ServiceNow and Telecom BSS/OSS platforms.
✅ Provide technical leadership for ServiceNow development and implementation teams.
✅ Lead customer workshops, architecture reviews, solution design sessions, and transformation initiatives.
✅ Drive automation, workflow optimization, and best practices across telecom operations.
Required Skills & Experience
ServiceNow Expertise
ServiceNow Platform Architecture




Telecom Industry Solutions
SOMT / OMT Implementations
Product Catalog & Product Modeling
Order Management & Fulfillment
Flow Designer, Business Rules & Script Includes
IntegrationHub, REST & SOAP APIs
Workflow Automation & Orchestration
CMDB / CSDM
ServiceNow Governance & Best Practices
Telecom Domain Knowledge
Strong understanding of:
B2B/B2C Telecom Processes
Lead & Opportunity Management
Quotation & Pricing
Product & Offer Management
Order Orchestration & Decomposition
Service Qualification & Serviceability
Provisioning & Activation
OSS/BSS Integrations
Customer & Service Inventory
Billing & Rating Systems
Integration Experience
Experience integrating ServiceNow with:
CRM Platforms
CPQ Solutions
Product Catalog Platforms
OSS/BSS Systems
Billing Platforms
Network Orchestration Platforms
Inventory Management Systems
Middleware & API Gateways
Knowledge of REST APIs, Event-Driven Architecture, Asynchronous Integrations, and Orchestration Patterns is highly preferred.
Preferred Qualifications
✔ ServiceNow Certified System Administrator (CSA)
✔ ServiceNow Certified Application Developer (CAD)
✔ ServiceNow Certified Implementation Specialist
✔ ServiceNow Certified Technical Architect (CTA) or equivalent architecture experience
✔ Telecom industry transformation experience
✔ Large-scale ServiceNow implementation experience
✔ Agile delivery experience

📌 ServiceNow Telecom Architect (SOMT / OMT) (Bengaluru)
🏢 Sonata Software
📍 Bengaluru