Job Description

Salesforce Tech Lead / Associate Architect

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Role Summary

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We are seeking a Salesforce Tech Lead / Associate Architect to lead solution design, architecture, and delivery across Sales Cloud, Service Cloud, Data Cloud, and Agentforce. The role requires a strong blend of technical leadership, hands-on implementation, stakeholder management, and team mentoring to deliver scalable CRM, customer data, and AI-powered solutions.

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Must-Have Skills

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- Salesforce Sales Cloud, Service Cloud, Data Cloud, and Agentforce
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- Data Cloud: Data Streams, DMO Design, Identity Resolution, Customer 360, Segmentation, and Calculated Insights
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- Agentforce: Agent Builder, Prompt Templates, Trust Layer, and AI-driven automation
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- Sales Cloud: Lead-to-Prospect, Forecasting, CPQ, and Territory Management
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- Service Cloud: Case Management, Omni-Channel, Knowledge, and Experience Cloud
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- Salesforce Integrations, APIs, ETL/CDC, and Data Architecture
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- SQL and reporting integrations with Power BI/Tableau
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- Technical leadership, solution architecture, and stakeholder management
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Good to Have

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- Marketing Cloud integration with Data Cloud
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- CRM Analytics / Einstein Analytics
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- Enterprise Salesforce transformation experience
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Key Responsibilities

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- Own end-to-end Salesforce solution architecture and technical delivery.
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- Lead and mentor Salesforce developers and engineers.
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- Design and implement solutions across Sales Cloud, Service Cloud, Data Cloud, and Agentforce.
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- Architect integrations, data models, Customer 360 solutions, and AI-powered automation.
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- Collaborate with business stakeholders and clients to define scalable solutions.
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- Ensure data governance, platform scalability, and best practices.
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Preferred Certifications

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- Salesforce Sales Cloud Consultant
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- Salesforce Service Cloud Consultant
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- Salesforce Data Cloud Consultant
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- Salesforce Data Architect
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- Salesforce Agentforce Specialist
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- Salesforce AI Associate
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📌 Salesforce Tech Lead / Salesforce Associate Architect (Pune)
🏢 dentsu
📍 Pune