"It is a 3 month internship with a clear path to full-time based on performance. Immediate joiners preferred" Apply Only if you are agreeing with the following criteria : 1. Have you completed your graduation ? 2. Are you comfortable commuting to Gurgaon? 3. Are you comfortable working Mon to Sat [10 AM - 7 PM]? 4. You will be provided [Rs 10,000- Rs15,000] stipend for the 0-3 months with an opportunity to go Full-Time. Are you comfortable with this? About us : We’re building a next-gen beauty brand rooted in community, culture, and real conversations. And this role? You’re the bridge between the brand and the people. This is a 3 month internship with the prospect to go Full-time if your goals are met. What You'll Do - Respond to customer queries across WhatsApp, Instagram, Email, and Phone Calls. - Handle order-related concerns including tracking, cancellations, returns, exchanges, refunds, and delivery issues. - Coordinate with logistics partners to resolve shipping and delivery-related escalations. - Maintain a positive, empathetic, and professional attitude while interacting with customers. - Resolve customer complaints efficiently while maintaining the brand's tone of voice. - Keep detailed records of customer interactions and update internal systems.



- Coordinate with the Operations team to ensure quick issue resolution. - Identify recurring customer concerns and share feedback with relevant teams for process improvements. - Meet daily response time and resolution targets. What We're Looking For - Excellent verbal and written communication skills in English and Hindi. - Strong problem-solving and conflict-resolution abilities. - Ability to multitask in a fast-paced startup environment. - Good organizational and time-management skills. - Knowledge of Google Sheets, Excel, and customer support tools. - A customer-first mindset with patience and empathy. - Prior experience in Customer Support, E-commerce, or D2C brands is preferred but not mandatory. Bonus : - Experience in D2C / beauty / community-led brands [not mandatory] - Familiarity with Google Sheets, Notion, or shipping tools - Understanding of customer experience + operations workflows What You’ll Gain : - Work directly with founders - Real ownership from Day 1 - Hands-on exposure to building a D2C brand from scratch If you enjoy solving problems, communicating with people, and creating exceptional customer experiences, we'd love to hear from you.

📌 Customer Support Associate (Gurugram)
🏢 BrewSkin
📍 Gurugram