Job Description

Job Position: ServiceNow Developer – ITSM + FSO

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Work Location: Noida / Pune / Hyderabad.

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Experience: 5 to 12+ Years

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Mandatory Keywords: ServiceNow, FSO, FSM, Field Service Operations, Work Orders, Dispatching, Scheduling, Mobile Agent, CMDB, ITSM, CSM, Flow Designer, Integration Hub, REST API, JavaScript, CSA, CAD.

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Key Responsibilities

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• Design, develop, and implement ServiceNow FSO solutions based on business requirements.

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• Configure and customize Work Orders, Work Order Tasks, Agent Mobile App, Dispatching, Scheduling, Territories, and Workforce Management.

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• Develop and customize ServiceNow applications using JavaScript, Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and Flow Designer.

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• Configure and maintain FSO data models, scheduling policies, assignment rules, and resource management.

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• Integrate FSO with ITSM, CSM, CMDB, and third-party applications.

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• Develop REST/SOAP integrations and APIs.

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• Create and maintain Service Catalog items, workflows,



and automation processes.

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• Perform troubleshooting, debugging, and performance optimization.

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• Collaborate with business stakeholders, architects, and cross-functional teams.

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• Participate in code reviews and ensure adherence to ServiceNow best practices.

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• Support UAT, production deployments, and post-production activities.

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Required Skills

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ServiceNow Modules

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• Field Service Operations (FSO) - Mandatory

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• Customer Service Management (CSM)

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• IT Service Management (ITSM)

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• Configuration Management Database (CMDB)

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• Workforce Optimization (Preferred)

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Technical Skills

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• Business Rules

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• Client Scripts

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• Script Includes

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• UI Policies

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• UI Actions

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• Flow Designer

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• IntegrationHub

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• Catalog Development

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• Service Portal

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• REST APIs

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• SOAP Web Services

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• JavaScript

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• Glide APIs

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📌 ServiceNow Developer - ITSM + FSO (Noida)
🏢 Webologix Ltd
📍 Noida