Service Now Consultant - ITOM

Position: Service Now Consultant
Experience: 3+ Years in Service Now
Mandatory Skills: Hands-on Discovery, CMDB, Service Mapping and AIOps experience
Location: Remote

Job Type: Contract

Service Now Consultant - ITOM who is experienced with Discovery, CMDB, Service Mapping and AIOps.

This requires an experienced ITOM/AIOps consultant capable of configuring Service Now operational intelligence capabilities rather than a general platform resource.

Primary Responsibilities

Lead implementation of Phase 1 AIOps use cases.

Configure and optimize:
Event Management
Metric Intelligence
Health Log Analytics
Event Correlation
Impact Analysis
CMDB
Service Mapping

Configure anomaly detection for:
CPU utilization
Memory utilization
Disk utilization
Support root cause analysis workflows.
Validate monitoring integrations and event sources.
Configure service dependency and impact visibility.
Support event-noise reduction initiatives.
Participate in testing, validation, and outcome demonstrations.

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