Job Position: Service Now Developer – ITSM + FSO
Work Location: Noida / Pune / Hyderabad.

Experience: 5 to 12+ Years

Mandatory Keywords: Service Now, FSO, FSM, Field Service Operations, Work Orders, Dispatching, Scheduling, Mobile Agent, CMDB, ITSM, CSM, Flow Designer, Integration Hub, REST API, Java Script, CSA, CAD.

Key Responsibilities
Design, develop, and implement Service Now FSO solutions based on business requirements.
Configure and customize Work Orders, Work Order Tasks, Agent Mobile App, Dispatching, Scheduling, Territories, and Workforce Management.
Develop and customize Service Now applications using Java Script, Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and Flow Designer.
Configure and maintain FSO data models, scheduling policies, assignment rules, and resource management.
Integrate FSO with ITSM, CSM, CMDB, and third-party applications.
Develop REST/SOAP integrations and APIs.
Create and maintain Service Catalog items,



workflows, and automation processes.
Perform troubleshooting, debugging, and performance optimization.
Collaborate with business stakeholders, architects, and cross-functional teams.
Participate in code reviews and ensure adherence to Service Now best practices.
Support UAT, production deployments, and post-production activities.

Required Skills

Service Now Modules
Field Service Operations (FSO) - Mandatory
Customer Service Management (CSM)
IT Service Management (ITSM)
Configuration Management Database (CMDB)
Workforce Optimization (Preferred)

Technical Skills
Business Rules
Client Scripts
Script Includes
UI Policies
UI Actions
Flow Designer
Integration Hub
Catalog Development
Service Portal
REST APIs
SOAP Web Services
Java Script
Glide APIs

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