The Recruitment Operations Manager is responsible for translating client requirements into predictable recruitment outcomes. This involves managing recruiters, Team Leads, processes, productivity, and key recruitment metrics.
Responsibilities
As a Recruitment Operations Manager, your responsibilities will include:
Managing recruitment operations across multiple teams and clients.
Allocating requirements based on recruiter capability and workload.
Monitoring recruitment turnaround time (TAT) and overall productivity.
Tracking key recruitment metrics including CV submissions, interviews, selections, offers, and joinings.
Identifying and resolving bottlenecks within the recruitment funnel.
Coaching Team Leads and recruiters to enhance performance and improve closure ratios.
Analyzing replacement cases to identify trends and implement preventative measures.
Ensuring transparent understanding and fulfillment of client requirements.
Coordinating effectively with Recruitment and Business Development teams.
Preparing and presenting weekly recruitment performance reports.
Establishing and maintaining Standard Operating Procedures (SOPs) and recruitment dashboards.
Driving improvements in revenue per recruiter.
Identifying underperforming recruiters and developing targeted improvement plans.
Key Metrics
Performance in this role will be measured against:
Revenue per recruiter
Requirements handled
CV-to-interview ratio
Interview-to-selection ratio
Offer-to-joining ratio
Joining turnaround time (TAT)
Replacement percentage
Team productivity
Client satisfaction
Interview Process
This role involves a four-round interview process.