Key Responsibilities
Handle customer communication and maintain strong customer relationships.
Manage customer complaints through effective Root Cause Analysis (RCA), Corrective & Preventive Actions (CAPA), and timely closure.
Coordinate and participate in customer visits, customer audits, and follow-up activities.
Ensure implementation, maintenance, and continual improvement of the Integrated Management System (IMS).
Lead and coordinate certification, surveillance, and recertification audits, including:
ISO 9001:2015, IATF 16949:2016, CE Certification, ISO 14001 (Environmental Management System), ISO 45001 / Occupational Health & Safety Management System
Prepare, maintain, and control quality documentation including SOPs, work instructions, process documents, audit reports, and compliance records.
Monitor Quality Objectives, KPIs, process compliance, and overall effectiveness of management systems.
Plan and conduct internal audits and ensure timely closure of audit observations.
Drive shop floor improvement activities such as 5S, Kaizen, Lean Manufacturing, Visual Management, Waste Reduction, and Process Standardization.
Facilitate Management Review Meetings (MRM) and ensure effective implementation of action points.
Ensure compliance with customer-specific requirements, statutory requirements,



and applicable quality standards.
Support recent product development, process changes, and quality improvement projects from a system compliance perspective.

Candidate Requirements
Minimum 7–10 years of relevant experience in a manufacturing industry.
Solid exposure to certification, customer, surveillance, and third-party audits.
Excellent knowledge of ISO 9001, IATF 16949, documentation control, and quality management systems.
Hands-on experience in handling customer complaints and implementing CAPA.
Positive understanding of continual improvement methodologies and shop floor quality systems.
Strong communication, coordination, leadership, and problem-solving skills.
Ability to independently manage customer interactions, audit activities, and cross-functional coordination.

Preferred Skills
Knowledge of Core Quality Tools: APQP, PPAP, FMEA, MSA, SPC, Control Plan
Hands-on experience with 7QC Tools.
Exposure to Lean Manufacturing, Kaizen, 5S, Poka-Yoke, and process improvement initiatives.
Proficiency in MS Office (Excel, Word, PowerPoint).

Pay: ₹45,000.00 - ₹50,000.00 per month

Benefits
Flexible schedule

Work Location: In person

📌 Assistant Management Representative Ludhiana (India)
🏢 Singhania International
📍 India