Managed end-to-end operations for quick-commerce platforms, ensuring timely order processing, fulfillment, and delivery.
Monitored key metrics such as orders, fill rate, cancellations, SLA/TAT, inventory accuracy, and customer experience.
Coordinated with dark stores, warehouse teams, delivery partners, and cross-functional stakeholders to resolve operational issues.
Analyzed demand and inventory trends to improve product availability and reduce stock-outs.
Drove process improvements to enhance operational efficiency, reduce delivery time, and improve customer satisfaction.
Prepared daily/weekly performance reports and identified gaps with actionable improvement plans.
Supported recent store/zone launches and ensured operational readiness.
Handled escalations and worked on root-cause analysis to minimize recurring issues.

Managed last-mile delivery operations, monitoring delivery TAT, SLA adherence,



delivery success rate, and customer experience across assigned areas.
Coordinated with delivery associates and station teams to resolve delivery exceptions, route issues, and operational escalations, improving on-time delivery performance.

Pay: ₹500,000.00 - ₹800,000.00 per year

Advantages
Health insurance
Internet reimbursement
Leave encashment
Provident Fund

Application Question(s)
What is your current CTC?
How many years of experience do you have in Quick Commerce?

Education
Bachelor's (Required)

Experience
Logistics: 7 years (Required)

Language
English and Local Language (Required)

Location
Chennai, Tamil Nadu (Chennai, Chennai District) (Required)

Work Location: In person

📌 Assistant Manager Chennai (India)
🏢 Mahindra Logistics
📍 India