BOT Developer & QA Engineer – Kore.ai Artemis Platform

Job Purpose
The Bot Developer will be responsible for designing, developing, testing, and deploying enterprise-grade conversational and Agentic AI solutions on the Kore.ai Artemis Platform. The role will focus on building intelligent AI agents for customer servicing, employee assistance, sales, and operational automation while ensuring compliance with enterprise governance, security, observability, and guardrail requirements.
The candidate will work closely with Product Owners, Business Analysts, Solution Architects, Middleware Teams, and Customer Experience stakeholders to deliver scalable AI-powered experiences across digital channels.

Key Responsibilities
Agentic AI Development
Design, develop, and deploy AI Agents using the Kore.ai Artemis Platform.
Build and maintain multi-agent orchestration workflows.
Configure Agent Goals, Tasks, Tools, Memory, Handoffs, and Delegation models.
Develop AI agents capable of autonomous reasoning while maintaining enterprise compliance.
Create reusable Agent templates and accelerators.
Conversational AI Development
Develop chatbot solutions using Kore.ai.
Design conversation flows, dialog tasks, FAQs, Search AI, and Knowledge AI capabilities.
Configure entity extraction, intents, utterances, and contextual AI conversations.
Implement multilingual experiences including English, Arabic, and regional language variants.
Agent Blueprint Language (ABL)
Develop and maintain Agent Blueprint Language (ABL) artifacts.
Define agent behaviors, tools,



guardrails, memory structures, and orchestration logic.
Build lifecycle-managed agent definitions that support development, testing, and production deployments. Based on Artemis documentation, ABL is a core technology for defining agent behavior and governance. [docs.kore.ai], [kore.ai]
LLM & AI Integration
Integrate enterprise-approved LLMs models.
Configure prompt engineering and retrieval-augmented generation (RAG).
Optimize model performance, accuracy, latency, and token consumption.
Implement AI guardrails, grounding, hallucination prevention, and content filtering controls.
Enterprise Integration
Integrate AI agents with:
CRM Platforms
Core Banking Systems
Middleware APIs
Authentication Services
Data Platforms
Develop REST APIs, webhook integrations, and event-driven workflows.
Collaborate with Middleware and Architecture teams on API strategy.
Internal Artemis discussions highlighted observability, auditability, guardrails, and governance as key platform capabilities.
Testing & Quality Assurance
Create agent test cases and automated validation scenarios.
Perform functional, integration, UAT, and production verification testing.




Conduct AI evaluation, prompt testing, and response validation.
Troubleshoot agent behavior and optimize conversation experiences.
DevOps & Release Management
Support CI/CD pipelines for bot and agent deployments.
Manage environment migrations across DEV, UAT, and PROD.
Participate in releases, hyper-care activities, and production support.

Technical Skills Required
Mandatory
5+ years of chatbot or conversational AI development experience.
3+ years of Kore.ai platform experience.
Experience with Kore XO10, XO11, or Artemis platforms.
Knowledge of Agentic AI concepts and architectures.
Solid understanding of REST APIs and JSON.
Experience with JavaScript, Node.js, and Python.
Experience with Prompt Engineering.
Understanding of LLMs, RAG, and Vector Databases.
Experience integrating enterprise applications.
Preferred
Exposure to multi-agent orchestration frameworks.
Experience with Langfuse or AI observability platforms.
Banking or Financial Services domain experience.

Preferred
Kore.ai Certified Developer
Kore.ai Artemis Certification

Success Measures (KPIs)
Agent deployment success rate
Containment/deflection improvement
Reduction in agent transfers
Faster development cycle for new use cases
AI response accuracy
Production stability
Customer satisfaction (CSAT)
Compliance with governance and security controls
Reusable component and agent adoption

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📌 Bot Developer/QA - Kore.ai (Chennai)
🏢 Optimum Solutions Pte
📍 Chennai