Job Title: Banking Telecaller – Collection Executive

Location: Andheri, Mumbai

Experience: Fresher to 2 Years

Employment Type: Full time

Department: Banking / Collections / Recovery

Job Summary

We are looking for energetic and target-oriented Telecallers / Collection Executives to join our Banking Collections team. The candidate will be responsible for contacting customers regarding pending EMIs/dues, following up for payments, resolving basic customer queries and achieving assigned collection targets.

Key Responsibilities
Make outbound calls to customers regarding overdue loan EMIs / credit card / banking dues.
Inform customers about pending amounts, due dates and payment options.
Follow up with customers for timely payment and payment commitments.
Understand customer concerns and handle objections professionally.
Convince customers to clear pending dues within the committed timeline.
Maintain accurate records of calls, customer responses and payment commitments.
Update customer information and call disposition in the CRM/dialer system.
Achieve daily, weekly and monthly calling & collection targets.
Escalate difficult or unresolved cases to the Team Leader.
Maintain qualified communication and follow company collection policies.

Eligibility
Freshers can apply.




Candidates with 0–2 years of experience in telecalling, collections, recovery, BPO, banking or financial services preferred.
Minimum 12th Pass; Graduate preferred.
Valuable communication and convincing skills.
Basic computer knowledge.
Comfortable making outbound calls and working with targets.
Hindi and English required; Marathi will be an advantage.

Ideal Candidate
Confident and good at communication.
Comfortable speaking with customers over the phone.
Good negotiation and objection-handling skills.
Target-oriented and disciplined.
Willing to work in a fast-paced banking collection environment.

Key Performance Indicators
Daily calling productivity
Customer contact rate
Promise-to-Pay (PTP) conversion
PTP fulfilment
Monthly collection/recovery achievement
Call quality and CRM accuracy

Job Location Andheri, Mumbai – Work From Office

Freshers with good communication skills are welcome to apply.

Pay: ₹10,000.00 - ₹20,000.00 per month

Application Question(s)
do you have experience in bank collection if yes how much yrs
if you are fresher are you comfortable with out bond calls for banking collection
salary per month if working
notice period & location in mumbai

Work Location: In person

📌 Banking Telecaller – Collection Executive Andheri (India)
🏢 xcela
📍 India