Overview TekWissen is a global workforce management provider throughout India and many other countries in the world. The below job prospect is to one of our clients who is a part of a trusted global innovator of IT and business services headquartered in Tokyo.

We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. This client enables us to move confidently into the digital future. This client committed to Long Term success and combine global reach with local client attention to serve them in over 50 Countries.

Position: Business Sys. Analysis Senior Analyst Location: Gurgaon/Noida/Coimbatore Work Type: Hybrid Job Type: Full Time Technical Experience:
Must have 6+ years of IT experience, 2+ years in managing endpoint tools – Nexthink/ 1E Tachyon/ SysTrack
Nexthink/ 1E Tachyon/ SysTrack Platform Foundation & Administrator certificates
ITIL foundation certifications
Project Management tools – JIRA, Azure DevOps
Experience of working on ITSM - ServiceNow, Remedy
Possesses knowledge of Microsoft Applications like MS Visio, MS Excel & MS PowerPoint

Roles & Responsibilities
Identification of potential use cases to improve user experience, stability,



and performance scores in the designated DEX tool
Experience in implementing and driving automation initiatives
Create intake processes to gather requirements from stakeholders
Participate in problem hunting sessions to identify opportunities in the environment
Analytical skills to slice and dice the data per use case needs
Create Success Plans, Roadmaps and Value Realization documents to help customer achieve business objectives.
Responsible for customer/stakeholder relationship management
Provide cross functional support
Act as a liaison between vendor and client

Key Expertise
Exhibits passion and alignment with our vision, values & operating principles
Solid Communication & Presentation skills
Vendor Management
Stakeholder management
Demonstrates the ability to multi-task
Exceptional listening abilities and detail oriented
Ability to work in heterogeneous setting
Demonstrates ability to succeed with the team

Educational Qualification
Degree from a reputed educational institution
15 years of education is must

TekWissen® Group is an equal opportunity employer supporting workforce diversity.

📌 Business Sys Analysis Senior Analyst Gurugram (India)
🏢 Tekwissen India
📍 India