Job Description

Job Position: ServiceNow ITOM Architect

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Job Type: Permanent

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Location: Greater Noida/Pune/Hyderabad

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Experience: 8+ to 12+ Years (Shift Timing : 6 AM – Australia Shift)

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Must Have Strong working expertise on – ITOM, Discovery, Event Management & Service Mapping.

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Key Responsibilities

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• Lead the architecture, design, and implementation of ServiceNow ITOM solutions.

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• Drive end-to-end delivery of ITOM modules including:

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o Discovery

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o Service Mapping

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o Event Management

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• Define and implement CMDB strategy, governance, and data model improvements.

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• Design integration solutions with external monitoring tools (e.g., SolarWinds, Dynatrace, Splunk, AppDynamics).

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• Architect event correlation, alert management, and automation workflows.

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• Provide expertise in service mapping strategies (top-down & bottom-up approaches).

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• Establish best practices for data accuracy, reconciliation, and CI lifecycle management.

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• Collaborate with stakeholders to understand requirements and translate them into technical solutions.

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• Lead technical workshops, client discussions, and architecture reviews.

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• Mentor developers and guide the team on ServiceNow best practices.

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• Ensure adherence to ServiceNow platform governance, security, and performance standards.

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Required Skills & Experience

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• 9+ years of IT experience,



with 5+ years in ServiceNow ITOM.

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• Robust hands-on expertise in:

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o ServiceNow Discovery

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o Service Mapping

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o Event Management

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• Deep understanding of:

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o CMDB architecture & data modeling

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o Identification & reconciliation rules

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• Experience with MID Server setup and management.

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• Exposure to cloud environments (AWS/Azure/GCP) and hybrid infrastructure.

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• Strong knowledge of ITIL processes and IT Operations workflows.

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• Experience in integration using REST/SOAP APIs, Web Services.

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• Hands-on scripting experience in JavaScript, Glide APIs.

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Preferred Qualifications

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• ServiceNow Certifications:

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o CSA (Certified System Administrator)

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o CIS-ITOM

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o ServiceNow Certified Implementation Specialist (ITOM modules)

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• Experience with AIOps / Predictive Intelligence / Event Intelligence.

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• Strong understanding of DevOps and monitoring tools integration.

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• Experience in large-scale enterprise implementations.

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Key Competencies

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• Strong solutioning and architectural mindset.

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• Excellent stakeholder management and communication skills.

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• Ability to work in fast-paced, client-facing environments.

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- • Strong problem-solving and analytical skills.
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Education:

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B. Tech or equivalent IT Degree.

📌 ServiceNow Architect (Noida)
🏢 Webologix Ltd
📍 Noida