Job Description

Job Description – Oracle HCM Functional Consultant – Help Desk

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Experience: 4–8 Years

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Locations: Noida, Pune, Mumbai, Chennai, Bengaluru, Hyderabad, Coimbatore

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Role Overview

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We are looking for an experienced Oracle HCM Functional Consultant – Help Desk to join our team. The candidate should have strong hands-on experience in the Oracle HCM Help Desk module and must have worked on at least one end-to-end Oracle HCM Help Desk implementation.

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Key Responsibilities

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- Implement and configure Oracle HCM Cloud Help Desk solutions based on business requirements.
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- Gather requirements, conduct fit-gap analysis, and translate business needs into Oracle HCM solutions.
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- Configure Help Desk offerings, categories, queues, assignment rules, service requests, and related functionalities.
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- Work with HR/Business teams to understand and optimize HR service delivery processes.
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- Support integrations with other Oracle HCM modules and third-party applications.
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- Prepare functional specifications, configuration documents, test scenarios, and user guides.
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- Conduct SIT/UAT and support defect resolution.
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- Provide post-production support and troubleshoot functional issues.
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- Collaborate with technical teams, business stakeholders, and project teams throughout the implementation lifecycle.
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Mandatory Skills

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- Strong experience in Oracle HCM Cloud – Help Desk.
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- Minimum 1 end-to-end Oracle HCM Help Desk implementation is mandatory.
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- Good understanding of Oracle HCM Cloud architecture and HR business processes.
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- Experience in configuration, testing, and production support.
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- Good communication and stakeholder management skills.
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- Ability to work independently and coordinate with cross-functional teams.
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Valuable to Have

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- Knowledge of Core HR, Absence, ORC, Payroll, or other Oracle HCM modules.
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- Experience with Oracle HCM integrations and reporting.
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- Knowledge of Oracle HCM REST/SOAP APIs and OTBI/BIP.
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- Oracle HCM Cloud certification will be an added advantage.
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Note: Candidates without hands-on Oracle HCM Help Desk implementation experience will not be considered.

📌 Oracle HCM Functional - Helpdesk (Noida)
🏢 Birlasoft
📍 Noida