Position: Telecaller / Collections Executive

Department: Collections

Role Summary

Responsible for calling clients and customers to follow up on pending payments, coordinating with the field recovery team to track case progress, and maintaining accurate records of all interactions and collections in Excel or the internal portal.

Key responsibilities

Telecalling & collections
Call customers/clients with overdue payments to remind, negotiate, and follow up on dues
Explain payment terms, outstanding amounts, and settlement options clearly
Collect payments over the phone (where applicable) or guide customers to payment channels
Log every call outcome — promise to pay, dispute, no response, refusal, etc.

Field team coordination
Liaise daily with field agents to share updated customer lists, addresses, and case notes
Collect feedback from the field team on visit outcomes and customer responses
Relay customer-side information (change of address, disputes, payment promises) to field agents




Escalate difficult or high-value cases to the manager for further action

Record keeping
Maintain daily/weekly Excel trackers of calls made, outcomes, and payments collected
Update loan/customer records with payment status, dates, and amounts
Reconcile collection entries against bank/portal records to avoid mismatches
Prepare easy summary reports (calls made, amount collected, pending cases) for the manager

Requirements
Prior experience in telecalling, collections, or customer service preferred
Comfortable with basic Excel (data entry, sorting, easy formulas)
Clear communication skills; polite but firm negotiation ability
Patience to handle difficult or uncooperative customers
Local language fluency + working Hindi/English as needed for the customer base

Pay: ₹12,000.00 - ₹25,000.00 per month

Advantages
Cell phone reimbursement

Work Location: In person

📌 Collections Agent Jaipur
🏢 HR Team - RC
📍 Jaipur