Job Role
Collection Executive
Handle collection activities for customers in the 41–180 Days Past Due (DPD) bucket.
Make regular phone-based follow-ups with overdue customers.
Work with customers having outstanding short-term and personal loans.
Persuade customers to make timely repayments and resolve payment-related queries professionally.
Maintain accurate and systematic collection records.
Coordinate with the field collection team wherever required.
Work towards reducing overdue and roll-forward cases.

Key Responsibilities

Customer Collections
Make daily follow-up calls to overdue customers in the 41–180 DPD bucket.
Provide customers with explicit and accurate repayment information.
Follow up consistently to ensure timely recovery.
Persuade customers to explicit their outstanding dues.
Handle customer queries and objections professionally.
Work towards reducing roll-forward cases and improving recovery performance.

Coordination & Escalation
Escalate difficult or unresolved cases to the Team Leader when required.




Coordinate with the field collection team for cases requiring field support.
Maintain regular communication with the internal collection team.

Records & Reporting
Update customer collection records accurately and systematically.
Maintain details of calls, customer commitments, payments, and follow-ups.
Ensure collection data is updated regularly.

Candidate Requirements
Prior experience in collections with an NBFC or bank.
Experience in short-term loan or personal loan collections.
Excellent communication skills for phone-based follow-ups.
Robust persuasion and customer-handling skills.
Basic understanding of DPD terminology and collection strategies.
Ability to maintain accurate collection records.
Target-oriented and responsible approach.

Work Details
Work Days: Monday to Saturday
Timings: 10:00 AM to 7:00 PM
DPD Bucket: 41–180 Days Past Due (DPD)
Industry Experience: NBFC / Banking

📌 Collections Executive Delhi
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📍 Delhi