Job Role
Quality Control Executive / Quality Analyst – Customer Interactions
Audit a high volume of customer interaction tickets daily for quality and accuracy.
Evaluate agent responses for adherence to SOPs, brand guidelines, and communication standards.
Identify errors, gaps, and areas of improvement in customer interactions.
Provide structured and actionable feedback to agents and stakeholders.
Ensure consistency in tone, language, and messaging across all customer interactions.

Key Responsibilities
Conduct daily quality audits of customer interaction tickets.
Review agent responses for accuracy, quality, and compliance with defined processes.
Check adherence to SOPs, brand guidelines, and communication standards.
Identify errors, process gaps, and improvement opportunities.
Provide clear and actionable feedback to agents and relevant stakeholders.
Maintain consistency in tone, language, and messaging across customer interactions.
Maintain detailed quality reports and track key performance metrics.
Collaborate with internal teams to support continuous process improvement.




Contribute to improving the overall customer experience through quality control measures.
Handle high-volume auditing work while maintaining accuracy and consistency.

Required Skills
Excellent command of English language, including written, verbal, and comprehension skills.
Basic understanding of Content Moderation and ORM-related roles.
Solid attention to detail and analytical mindset.
Ability to identify errors and assess interactions objectively.
Valuable understanding of quality-checking processes and responsibilities.
Ability to provide structured and constructive feedback.
Comfortable working in rotational shifts and with rotational weekly offs.
Willingness to work on weekends as per business requirements.

Work Requirements
Ability to manage high-volume quality audits with accuracy and consistency.
Transparent understanding and acceptance of QC (Quality Check) role responsibilities.
Flexibility to work according to business requirements.

📌 Content Writer Qc Delhi (India)
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📍 India