Job Role
Collections Executive
Handle pre-collection activities and follow up with customers regarding upcoming payments and pre-closure requests.
Send timely payment reminders to customers and ensure payments are made on time.
Maintain accurate records of daily collection numbers and customer follow-ups.
Monitor individual performance against assigned targets and parameters.
Coordinate with internal Sanction, Accounts, and Disbursement teams.
Ensure a smooth and skilled customer experience throughout the collection process.
Use the in-house CRM for accurate record-keeping, follow-ups, and reporting.
Maintain proper documentation and provide regular updates to the management.

Pre-Collections

Key Responsibilities
Follow up with customers regarding upcoming payments.
Send reminders to ensure timely payment.
Handle customer requests related to pre-closure.
Maintain regular follow-ups on pending payments and requests.

Reporting & Performance




Maintain accurate daily collection records.
Prepare and submit daily reports of collection numbers.
Monitor performance against assigned parameters and targets.
Keep customer and collection data updated in the CRM.

Internal Coordination
Coordinate with the Sanction and Accounts teams for smooth operations.
Coordinate with the Accounts and Disbursement teams regarding customer and payment-related requirements.
Resolve operational issues through proper coordination with internal departments.

Required Skills
Strong communication skills.
Positive customer-handling and follow-up abilities.
Basic understanding of lending and collection processes.
Proficiency in using CRM systems.
Valuable record-keeping and reporting skills.
Target-oriented and responsible approach.

📌 Collections Executive Delhi (India)
🏢 JobTrade
📍 India