Key Responsibilities

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Define and maintain CMDB governance standards, data ownership models, CI classes, relationship rules, and lifecycle processes.
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Implement and manage ServiceNow CMDB, Discovery, and Service Mapping capabilities.
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Drive CMDB data quality improvements through reconciliation, normalization, mandatory attributes, and health dashboards.
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Work with application, infrastructure, network, cloud, and service owners to validate services and CI relationships.
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Support ITSM processes by ensuring CMDB data supports incident impact analysis, change risk assessment, and problem management.
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Prepare compliance, audit, and governance reports related to configuration data accuracy and completeness.
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Identify gaps in data sources, discovery coverage, service maps,



and integration quality.
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Document CMDB processes, standards, roles, responsibilities, and operational procedures.
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nRequired Technical Skills

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ServiceNow CMDB
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Discovery
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Service Mapping
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ITIL configuration management
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Data quality
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Asset management
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Governance
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Compliance reporting
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nTools / Platforms Exposure

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ServiceNow CMDB
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ServiceNow Discovery
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Service Mapping
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IntegrationHub or equivalent
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Reporting dashboards
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Asset management tools
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📌 Cmdb Expert Tamil Nadu
🏢 Tata Consultancy Services
📍 Tamil Nadu