Role : CMBD

Experience : 5 to 8 years

Location : Chennai and Kolkatta ,Pune

Key words :ServiceNow ITOM Modules ,CMDB ,Service Mapping ,Monitoring Tool Integrations

Roles and Responsibilities
Administer ServiceNow ITOM Modules

•Manage and support Event Management, Service Mapping, CMDB, Cloud Management, and Orchestration modules.
CMDB Governance and Maintenance

•Ensure configuration item (CI) data accuracy, relationship integrity, and CMDB health compliance.
Service Mapping Management

•Create, maintain, and validate business service maps and application dependency mappings.
Event Management Administration
Configure event rules, alert correlation, deduplication, and noise reduction mechanisms.
Monitoring Tool Integrations
Maintain integrations with enterprise monitoring solutions such as Datadog, Splunk, Dynatrace, AppDynamics, and SolarWinds.




Platform Health and Performance Monitoring
Perform regular health checks, monitor system performance, and resolve ITOM-related platform issues.
User Access and Security Administration

•Manage users, groups, roles, ACLs, and ensure compliance with enterprise security standards.
Upgrade, Patch, and Release Support
Plan, test, and support ServiceNow upgrades, patch deployments, and setting migrations.
Reporting and Dashboard Management
Develop operational dashboards and reports for CMDB health, service availability, event volumes, and KPI tracking.
Documentation, Knowledge Transfer, and Continuous Improvement

•Maintain SOPs, runbooks, knowledge articles, and identify automation prospects to improve operational efficiency.

📌 Cmbd Maharashtra (India)
🏢 Tata Consultancy Services
📍 India