Customer Relationship Management
Serve as the primary point of contact for customers, addressing inquiries and concerns.
Maintain long-term relationships with clients and ensure high customer satisfaction.
Follow up on orders, payments, and after-sales support.
CRM & Data Management
Maintain and update the CRM system with accurate customer data, order history, and follow-ups.
Track sales leads, customer interactions, and feedback to improve sales strategies.
Generate customer reports and insights for the sales team and management.
Order Processing & Coordination
Assist in processing customer orders, ensuring smooth coordination with internal teams (sales, accounts, and logistics).
Keep customers updated on order status, dispatch, and delivery timelines.
Resolve order-related issues promptly to maintain customer satisfaction.
Sales Support & Communication
Work closely with the Senior Sales Executive and Sales Executives to ensure timely responses to customer needs.
Coordinate with the sales team to execute promotional campaigns, offers, and follow-ups.
Assist in preparing quotations, invoices, and sales documents as required.
Customer Retention & Loyalty
Identify opportunities for upselling and cross-selling to existing customers.
Monitor and address customer complaints, ensuring a high retention rate.
Conduct periodic follow-ups with customers to ensure continued engagement with the brand.
Skills
Solid customer handling and communication skills
Proficiency in CRM software (Salesforce, Zoho, or equivalent)
Good knowledge of MS Excel & reporting tools
Detail-oriented with robust follow-up skills
Ability to multitask and coordinate with different teams
Compensation & Benefits
Market-competitive salary based on experience
Performance-based incentives
Career growth opportunities within the company