Client Relations Manager Duties and Responsibilities

Client Relations Managers play a crucial role in maintaining client relationships and driving client satisfaction.

They are responsible for ensuring clients are satisfied with the company’s services, leading client service teams, and developing strategies for improving client services.

Their duties and responsibilities include:
Develop and implement client service policies and procedures
Manage and train the client service team
Manage and escalate service issues and complaints
Work closely with sales team to develop current business with existing clients
Coordinate with internal teams to ensure prompt and accurate order processing and delivery
Conduct client satisfaction surveys and implement improvements derived from feedback
Track and monitor the client relationship management system




Maintain a detailed understanding of products and services, assist clients with questions and suggest the best products for their needs
Prepare and present reports on key account metrics
Resolve complex client problems or disputes in a qualified manner

Client Relations Manager We are seeking a dedicated Client Relations Manager to maintain and strengthen our business relationships with our clients.

The Client Relations Manager will be responsible for establishing rapport with clients, understanding their needs, assisting in the resolution of their issues, and ensuring client satisfaction.

Pay: ₹24,000.00 - ₹36,000.00 per month

Benefits
Adaptable schedule
Food provided

Work Location: In person

📌 Client Relationship Manager Tiruchirappalli (India)
🏢 ASK Global
📍 India