Department: Customer Relationship Manager

Experience: 1–4 Years

Location: Delhi

Industry: Tiles & Sanitary Ware

Key Responsibilities:
Manage customer enquiries, leads, and follow-ups through CRM.
Maintain accurate customer and sales data in the CRM system.
Coordinate with the Sales Team for lead allocation and follow-up.
Track lead status, quotations, orders, and customer requirements.
Follow up with customers regarding pending quotations and orders.
Prepare daily/weekly CRM reports and sales MIS.
Ensure timely updating of customer interactions and lead status.
Handle customer queries and coordinate with relevant departments for resolution.
Monitor pending leads and ensure proper follow-up until closure.




Maintain customer records and support customer retention activities.
Coordinate with Sales, Accounts, Dispatch, and other departments.
Identify inactive/pending leads and take appropriate follow-up actions.

Required Skills:
Valuable communication and interpersonal skills.
Good knowledge of MS Excel and CRM software.
Robust follow-up and coordination skills.
Valuable data management and reporting ability.
Customer-focused approach.
Ability to manage multiple tasks and meet deadlines.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Crm Executive Customer Relationship Manager Mansarover Garden
🏢 B.R. Ceramics
📍 Mansarover Garden