Job Description

Experience - 6 plus years
n Role Summary
n We are seeking an experienced Oracle EBS SCM Techno-Functional Consultant to join our global support team. This role is responsible for end-to-end incident resolution, issue triaging, defect analysis, and ensuring seamless operation of core SCM processes within Oracle E-Business Suite R12.2.x. The ideal candidate should possess deep functional process knowledge combined with strong technical troubleshooting skills, especially in complex, integrated environments involving WMS, 3PLs, and external platforms.
n Key Responsibilities
n Functional Support:

n

n
- Serve as the primary point of contact for Oracle SCM modules including Order Management, Inventory, Purchasing, Shipping, and Planning.
n
- Troubleshoot and resolve functional issues such as incomplete orders, failed shipments, PO errors, and planning exceptions.
n
- Analyze business process deviations and data inconsistencies impacting Order-to-Cash (O2C) and Procure-to-Pay (P2P) flows.
n
- Collaborate closely with business users, planners, and fulfillment teams to provide proactive support and process continuity.
n
- Participate in issue triage bridges, identify workarounds, and validate business-impacting fixes.
n
- Support period-close and quarter-close operations, ensuring timely resolution of critical issues.
n

n

Technical Support

n

n
- Investigate and resolve technical issues in custom objects, interfaces, workflows, and concurrent programs.
n
- Perform code analysis of PL/SQL packages, Oracle Forms/Reports, BI Publisher outputs, and workflows to identify root causes.
n




- Troubleshoot SOA/OSB middleware-based integrations with external platforms such as HighJump WMS, 3PLs, B2B, and eCommerce systems.
n
- Work with DBAs and infrastructure teams for performance tuning, concurrent request delays, and database-level investigations.
n
- Apply approved scripts for data correction in compliance with change control policies.
n
- Document root causes and develop knowledge base articles for repeat issue prevention.
n

n

Functional Proficiency
n Required Skills & Experience:

n

n
- Strong domain knowledge in Supply Chain business processes—Order Management, Procurement, Fulfillment, Inventory, Advanced Pricing.
n
- Familiarity with SCM setups, transaction flows, and approval workflows within Oracle EBS.
n
- Experience in cross-functional support (SCM-Finance-Retail) and managing upstream/downstream process impacts.
n

n

Technical Expertise

n

n
- Proficiency in PL/SQL, Oracle Reports, Forms, BI Publisher, and Workflow Builder.
n
- Strong troubleshooting skills for customizations, interfaces, and concurrent program failures.
n
- Experience with integration troubleshooting via SOA Suite, OSB, and file/API-based interfaces (XML, JSON, UCM).
n
- Understanding of Oracle application architecture, concurrent manager performance, and logging/debugging tools.
n

n

Tooling & Compliance

n

n
- Hands-on experience with ServiceNow (or similar ITSM tools) for ticket lifecycle, incident, and change management.
n
- Familiarity with ITIL processes, including Incident, Problem, and Change Control.
n
- Comfortable working in SOX-compliant environments with strict access control and audit requirements.
n
- Solid documentation and communication skills for global stakeholder interaction.
n

📌 Oracle EBS SCM Techno-Functional Consultant (Bengaluru)
🏢 Litmus7
📍 Bengaluru