Job Title: Customer Success Manager Role Summary: The CSM will play a critical role in ensuring customer satisfaction, product adoption, and long-term success. This role requires a strong blend of technical expertise, customer engagement, and proactive problem-solving. You will act as a trusted advisor to customers, helping them maximize the value of the TestGrid platform. Key Responsibilities: - CSM must be comfortable with using AI and capable of creating high-quality presentations. - CSM must be able to present ideas and manage the product requests from the customer. - Manage customer relationships and lead customer calls to understand needs, challenges, and goals. - Act as the primary point of contact for assigned customers. - Lead product demonstrations tailored to customer use cases and support onboarding - Guide new customers through onboarding and implementation processes - Troubleshoot issues or guide customers to solutions and collaborate with internal teams when needed. - Conduct customer and internal training sessions. - Support internal teams by sharing knowledge, best practices, and customer insights. - Develop and maintain training materials, documentation, and FAQs. - Monitor customer health, usage patterns and drive adoption. - Identify risks and opportunities for growth or improvement. Work Environment & Expectations:



- The nature of work is fluid and agile, requiring a high degree of adaptability. - As a growing organization, priorities may shift frequently, and the CSM is expected to respond with agility. - Work hours are not strictly defined; flexibility is essential to support customer needs across time zones. - Certain tasks and customer requests may require immediate attention and prioritization (ASAP execution). - A proactive, ownership-driven mindset is critical to succeed in this fast-paced environment. Required Skills & Qualifications: - Must have a bachelors degree in Computer science. - Have a deep understanding of test automation. - Prior experience in a Customer Success / Technical Account Management role. - Solid understanding of software testing concepts (manual and automation). - Excellent communication and presentation skills. - Problem-solving mindset with a customer-first approach. - Ability to manage multiple accounts and priorities effectively. How to Apply: Interested applicants should send their resume along with a brief cover letter highlighting their interest in the role. Please use the subject line 'Customer Success Manager' and email your application to [email protected]

📌 Customer Success Manager (Mumbai)
🏢 TestGrid.io
📍 Mumbai