Job Role
Customer Support Executive
Department: Customer Support
Role / Category: Customer Support - BPO / Voice / Blended
Employment Type: Full Time
Shift: Night Shift
Work Location: B-54, Recent Krishna Park, Janakpuri West, Janak Puri, New Delhi
Handle customer interactions and provide professional support.
Respond to customer queries and resolve issues effectively.
Communicate with customers in clear and fluent English.
Maintain accurate records and update information as required.
Use MS Excel for maintaining records, tracking data, and preparing basic reports.
Coordinate with internal teams whenever required to resolve customer concerns.
Ensure timely follow-up on pending queries and assigned tasks.
Maintain a professional and customer-focused approach during all interactions.

Key Responsibilities
Handle inbound and/or outbound customer calls professionally.
Understand customer requirements and provide appropriate solutions.
Maintain proper customer records and follow-up details.




Update and manage data accurately using Excel.
Monitor assigned tasks and ensure timely completion.
Escalate complex issues to the concerned team or senior.
Maintain quality and accuracy while handling customer interactions.
Meet daily performance and productivity requirements.
Follow company policies, processes, and communication standards.

Candidate Requirements
Excellent English communication skills are mandatory.
Good verbal and written communication abilities.
Proactive and responsible approach towards work.
Comfortable working in a night shift.
Basic to positive knowledge of MS Excel.
Valuable computer knowledge and data-handling skills.
Strong attention to detail and accuracy.
Ability to work independently as well as within a team.
Good problem-solving and customer-handling skills.
Candidates should be punctual, qualified, and willing to learn.

📌 Customer Care Executive Delhi (India)
🏢 JobTrade
📍 India