Job Overview:

Responsible for monitoring CTM and CRM processes to ensure timely complaint resolution, accurate reporting, effective RCA, and continuous improvement in customer service and quality standards.

Key Responsibilities
Monitor and ensure timely closure of internal complaints through the CTM system.
Ensure accurate complaint logging, categorization, prioritization, and escalation.
Prepare factory-wise reports on complaint pendency, recurring issues/products, and Food Safety/Non-Food Safety/Regulatory complaints.
Conduct RCA of complaints and track corrective and preventive actions (CAPA).
Analyse complaint trends and identify recurring issues and process gaps.
Audit CRM data for accuracy, completeness, and proper categorization.
Coordinate with QA, Operations, Factory, and other cross-functional teams for complaint resolution.




Identify opportunities to improve CTM/CRM processes and customer experience.
Support management with complaint analytics, insights, and periodic reports.

Qualification & Experience
Bachelor's degree in Food Technology or related field.
Experience in QA, complaint management, CRM/CTM, or customer service preferred.
Minimum 6 months experience in food industry or internship is mandatory.

Key Skills
Solid analytical and problem-solving skills.
Positive knowledge of QA and complaint-handling processes.
Excellent communication and coordination skills.
Valuable working knowledge of MS Excel, Word, and PowerPoint.
Familiarity with CRM/CTM tools and customer service platforms.

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Ctm & Crm Qa Executive Noida
🏢 Team Connnect
📍 Noida